Job Information
Jones Lang LaSalle Americas IFM Account Director in New York, New York
Ideal candidate will be located in San Francisco or New York CityIn office/onsite five days a weekWhat this job involves
The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm's strategy and goals and can translate those into the business opportunities.What is your day to day?
Delivery of Client Satisfaction
Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interestsDrive the account plan to deliver high quality results which exceed the client's expectationsBecome a reference for best-in-class service delivery that can be leveraged to expand Jones Lang LaSalle's businessRecognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
Build and Manage High Performing Teams
Ensures the best qualified candidate is hired for all roles on the accountThoroughly and critically assesses direct reports (and directs directs)For every direct report, build actionable and measurable career development plans; direct report in consistentconversations regarding progressAdvances the firm's diversity and inclusion priorities by focusing on talent moves (i.e. hiring, rotation and promotion)Provides point in time coaching to elevate performance
Achieve Financial Results
Manages account financials to ensure plan is met or exceeded in both growth and profitabilityRetain all current business lines and expand the book of business with the client to extend beyond existing product lines or geographyMitigates risk for the organization by ensuring A/R is maintained below 60 days payable
Contributes to the Growth of the Company
Brings to the organization any leading practices and/or innovations developed on the account to the firmIdentifies opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to winBecome internal reference for best-in-class service delivery that can be leveraged to expand JLL's businessRecognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
Required Experience and technical skills
Bachelor's degree
MBA or similar post-graduate studies
10-15 years of relevant work/industry experienceAdvanced skills and knowledge in the following areas:
Client FocusResults DrivenNatural CoachDrives GrowthSolutions OrientedFirm Knowledge
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly