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City of New York Administrator of Contract Management in New York, New York

Job Description

With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the New York City Department for the Aging (NYC Aging) is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.

New York City is home to approximately 1.8 million older adults, and the Department for the Aging (NYC Aging) is committed to helping them age in their homes and communities. The mission of NYC Aging is to eliminate ageism and ensure the dignity and quality of life of diverse older adults. NYC Aging also works to support caregivers through service, advocacy, and education.

The staff will work within the Home Based Services Unit which includes the Case Management, Home Care, and Friendly Visiting Programs and the Caregiver Support Unit, which includes Caregiver and SADS programs.

The Department for the Aging (NYC Aging), through its Bureau of Social Services (BSS), is seeking a professional with experience in contract oversight, provision of social services, and analytical skills. Under administrative direction, with latitude for independent action and judgment, the Administrator of Contract Management will:

  • Perform central coordination role across the Bureau of Social Services portfolio to develop, modify and standardize assessment tools and processes across program areas on an annual basis to ensure that the assessment process is fair, clear and consistent and reflective of program and agency-wide standards. Additionally tools must incorporate performance metrics and other NYC Aging goals and objectives.

  • Create and maintain Online program tools to reflect program standards based on NYC Aging goals and objectives and be in line with current New York State Office for the Aging (NYSOFA) service regulations.

  • Perform analysis of the performance metrics and program assessment results to identify compliance patterns, emerging risks and opportunities for continuous quality improvement.

  • Ensure timely submission of vendor performance evaluations in the city's system of record, the Procurement and Sourcing Solutions Portal (PASSPort) annually.

  • Develop consistent technical assistance practices and contract administration protocols, workflows and guidance for contract management staff.

  • Oversee the Bureau's settlement and grievance process to ensure that client rights are protected.

  • Oversee the Bureau's response to emergencies and coordinate with other Department Bureaus.

  • Manage, coordinate and track the roll-out of new and innovative projects that involve our Bureau's contractors.

  • Liaise with the Department's Training and Capacity building unit to communicate training needs, and partner in the development and ongoing provision of trainings for staff.

  • Provide back up to NYC Aging's Program Officers by performing program assessments and meeting with providers.


  1. Graduation from an accredited college with a baccalaureate degree and five (5) years of full-time, professional experience in social services, community relations, public administration or management, of which at least one year must have been in the field of aging, and of which at least one and one-half years must have been in an administrative or managerial capacity; or

  2. Education and experience equivalent to "1" above. However, all candidates must have one year of experience in the field of aging and one and one-half years of experience in an administrative or managerial capacity.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.