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FirstService Residential Accounts Payable Coordinator in New York, New York

FirstService Residential New York is seeking a Accounts Payable Coordinator to join our team! Job responsibilities include but are not limited to:

  • Responsible for the processing of financial management/property management tasks via a ticketing system software called ZenDesk.

  • Processes check requests through an accounts payable software called AvidXchange for the condominium and cooperative managed properties.

  • Completes account reconciliations for managers as well as for those shareholders and unit owners that call our in-house 24/7 Customer Care Center with billing inquiries.

  • Updates our financial management software with billing address changes at the request of the property management team.

  • Researches shareholder and unit owner payment inquiries.

  • Sets up new Vendors in the financial management software at the request of managers and assist in vendor inquiries regarding invoices and payments.

  • Issues deposit refunds to shareholders and unit owners.

  • Acts as the liaison between shareholders and unit owners, Board of Directors, and Property Management teams.

  • Provides excellent customer service in order to support our internal and external customers.

Knowledge, Skills & Proficiencies:

  • Bachelor’s degree preferred.

  • 1-2 years of accounts receivable and/or accounts payable experience preferred.

  • The ability to learn new software quickly. Must be proficient in Microsoft Office, including Word and Excel.

  • Experience with Zendesk and/or AvidXchange a plus.

  • Proven organizational skills with attention to detail, with the ability to prioritize and work well in an environment with competing demands.

  • Ability to handle customer relationship management, provide strong customer consultative skills and work in a large-team environment.

  • Ability to be assertive with decision-making.

  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy.

  • May participate in any variety of meetings and workgroups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

  • Ensure all safety precautions are followed while performing the work.

  • Follow company policies and Standard Operating Procedures as instructed by Management.

  • Perform any range of special projects, tasks and other related duties as assigned.

$45000 - $50000 / year