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Description
Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Vice President, Product Management Small Business Insights
Overview
• Acts as a business owner and manages long-term and short-term strategic initiatives for a several of our commercialized products in the Locations Program, in particular SMB Insights
• This role owns product innovation and evolution, go-to-market strategy, optimization of products and resources, implementation of incremental improvements within the product’s life cycle, as well as ongoing care and maintenance, and manage P&L

Responsibilities
• Drive tangible data-driven business outcomes at the program level, manage to a quantified scorecard continuously monitoring and analyzing key performance indicators and optimizing product performance
• Develop and deliver a consistent product vision, strategy and roadmap for several products (incl. LMI, MMI, and SMB Insights) within the Location Program, working on multiple Products in a complex matrixed environment
• Develop and execute the next big SMB Insights product upgrade addressing client needs and expanding target addressable market
• Establish and drive product management disciplines across the product lifecycle, e.g., Studio framework, Agile development and product quality, ensuring product readiness across Technology, Delivery, Product and GTM perspectives
• Manage and optimize budgets, forecasting, and cost allocation to enable the delivery of key business objectives
• Advocate for Products by creating compelling communications for Senior and Executive Management
• Build, motivate and lead direct and cross-functional teams, leveraging trust-based relationships to deliver an efficient operating model
• Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. Lead cross functional teams including Delivery and Servicing teams to ensure that Products are easy to deploy and deliver a great experience during operation
• Engage in scheduled Voice of the Customer engagement to identify Product friction points, creating and owning the action plan to address them in partnership with Product Operations
• Understand the Software Development Lifecycle and partner with the Product Management-Technical and Software Development Guild to ensure that the Products delivering high quality working software effectively and efficiently.
• Build high-performing teams and actively manage talent by continuously assessing Product talent needs against current capabilities, addressing any gaps with a combination of pro-active learning, talent moves and timely feedback
• Continually raise the bar with talent across the Product organization by a combination of hiring top new talent and actively growing existing talent (e.g. through participating in mentoring outside the Program)
• Navigate across cultures and geographies and leverages strong relationships with key groups across Mastercard to gain support and buy-in for key decisions
• Emulate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement.
• Drive institutionalized knowledge through the use of consistent documentation (e.g., support documents) across all processes to support knowledge management and ensure consistency and repeatability across projects

Experiences
• Proven ability to lead in a matrix environment
• Demonstrated ability to operate with complete independence and autonomy
• Proven track record of product management and new product development as well as data driven decision making and applying continuous improvement and test and learn methodologies across teams
• Proven ability to develop and evangelize product lifecycle management ways of working, processes, and tools
• Has experience in translating and applying customer feedback to lead product offering adjustment strategies
• Has experience in setting direction for go-to-market plans and leveraging market insights to differentiate from competitors
• Demonstrated experience as a leader of leaders with strong interpersonal skills and the ability to develop product talent (both managers and individual contributors)
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
• Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual product practitioners across the organization
• Has skills to promote and coach teams to facilitate end-to-end product ownership
• Preferably, background in Small Business data and insights productsIn the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

NYC Salary Range: -

Westchester County Salary Range: -

VEVRAA Federal Contractor
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.
eeoc.gov/employers/upload/eeoc_self_print_poster.pdf