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View, Inc. Project Engineer in New York City, New York

Project Engineer

View’s mission is to create delightful human environments.

In the great tradition of challenging the way we think about everyday essentials, the team at View has reinvented something that hasn't changed for centuries – the simple window – and in doing so, is transforming the largest industry in the world: real estate.

We manufacture View Dynamic Glass, a new generation of smart windows that let in natural light and views and enhance mental and physical wellbeing by significantly reducing headaches, eyestrain and drowsiness. In addition, View’s windows reduce glare and heat, improving the energy efficiency of buildings by 20 percent. View’s windows are digital, cloud connected, and can be controlled from anywhere, including your phone. We are also leveraging advances in AI to develop smart building and IoT applications that make buildings healthier, smarter and more productive than anyone ever imagined.

View is already installed in over 50 million square feet and is growing rapidly. If you dream of changing the world to make it a better place – join us.

POSITION SUMMARY

View, Inc. is seeking experienced System Engineers to work in a dynamic, collaborative, customer environment. SE will be responsible for sales support, training our trade partners, implementation, and service support.

ESSENTIAL POSITION RESPONSIBILITIES

  • Safety leadership experience – demonstrate the highest level of safety awareness and practice

  • Ability to Take ownership of tasks/projects and see them through to completion

  • Ability to become an expert with View hardware/UI and installation best-known practices

  • Own project scheduling to commission, test, inspect, and support View products at customer sites per design documentation

  • Lead direct interaction with customers; requires strong communication and conflict resolution skills

  • Train and coordinate with tradespeople (electricians, glaziers, etc.) project responsibility, expectations and quality of work

  • Troubleshoot issues and communicate status, resolution and long-term recommendations during installation

  • General understanding of Linux internals (system calls, file systems, processes, etc.…)

  • Cross functional leadership; working closely with Project Executives, Application Engineers, and customers to update schedules for work completion

  • Monitor and adjust control systems and train others in the use of controls

  • Respond expeditiously to customer service calls utilizing internal support escalations

  • Ability to work cross‐functionally with sales, product marketing, project management, product engineering, and operations; utilizing internal support escalations

  • Maintain appropriate service , repair records, and expenses

  • Monitor field installations with remote access and troubleshoot/correct issues

  • Document procedures and best practices for both internal and customer engineers and technicians

  • Aptitude and willingness to work technical support issues to resolution

  • Exercise judgment for managing escalations, priority setting, conflict resolution when facing multiple and concurrent service issues

  • Assess and document existing conditions prior to installations

    DESIRED SKILLS AND EXPERIENCE 

  • BA in electrical/mechanical field or 7-10 Years of field engineering experience

  • Customer Support experience in both pre and post installation phases

  • Experience with pre-sales support of high value products

  • Experience working as a System Engineer or Field Engineer for HVAC, Lighting Controls, or other building automation system

  • Excellent and direct communication skills, both written and verbal

  • Familiarity reading, interpreting and redlining architectural, electrical and controls drawings and schematics

  • Must be able to perform physical activities, such as, but not limited to, lifting equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking

  • Demonstrated ability to produce quality work in a fast‐paced environment

  • Extremely detail‐oriented, accurate and ability to multi‐task

  • Strong computer skills with controls programming/configuration/diagnostics and Microsoft Office

  • Ability to shift focus among multiple priorities quickly

  • High tolerance of ambiguity and flexibility with respect to job roles and working hours

  • Will require up to 70% travel to customer sites

  • PMP certification preferred but not required

    View, Inc. is an equal opportunity employer

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