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Amazon Organizational Communications and Employee Enablement Manager in New York City, New York


Amazon Web Services (AWS), a subsidiary of Amazon.com and a leader in cloud computing, is seeking a skilled and experienced Organizational Communications and Employee Enablement Manager to join our dynamic AWS Marketing team. The successful candidate will lead our organizational communications related to employee enablement efforts. The successful candidate will play a critical role in driving strong change management initiatives, strengthening the adoption of our organizational culture, and supporting our shared strategic vision and processes.

Key Responsibilities:

  1. Change Management:

o Develop and implement comprehensive change management strategies to facilitate seamless transitions during organizational transformations, process improvements, or technology implementations.

o Collaborate with cross-functional teams to assess the impact of change initiatives and design effective communication and training plans.

o Manage stakeholder expectations and ensure transparent communication throughout the change process.

  1. Organizational Culture and Employee Engagement:

o Conceptualize, develop and foster a strong organizational culture aligned with the company's leadership principles.

o Develop and execute engaging communication campaigns and initiatives to reinforce the desired culture and behaviors.

o Develop and facilitate employee engagement programs, recognizing and celebrating achievements, and promoting a positive work environment.

o Serve as a role model and ambassador for the organizational culture, inspiring and motivating employees at all levels.

o Facilitate two-way communication channels, encouraging employee feedback and input to foster a collaborative and inclusive environment.

o Identify and address communication gaps or barriers, ensuring effective information flow and understanding throughout the organization.

  1. Employee Enablement and Training:

o Design and deliver engaging training programs to equip employees with the necessary knowledge, skills, and tools to support organizational initiatives and processes.

o Collaborate with subject matter experts to develop relevant and impactful training content.

o Leverage various learning modalities (e.g., in-person, virtual, self-paced) to cater to diverse learning styles and preferences.

o Measure the effectiveness of training programs and continuously improve based on feedback and learner outcomes.

  1. Measurement and Reporting:

o Establish metrics and key performance indicators (KPIs) to measure the effectiveness of communication and employee enablement initiatives.

o Analyze data and provide regular reports to leadership, highlighting achievements, areas for improvement, and recommendations.

o Continuously evaluate and refine strategies and tactics based on data-driven insights and industry best practices.

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.


Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Austin, TX, USA | Chicago, IL, USA | Dallas, TX, USA | Denver, CO, USA | Los Angeles, CA, USA | New Jersey, NJ, USA | New York City, NY, USA | San Francisco, CA, USA | Seattle, WA, USA

Basic Qualifications

  • Experience building, executing and scaling cross-functional marketing programs

  • Experience communicating results to senior leadership

  • Experience driving direction and alignment with large cross-functional teams and agency partners

  • Minimum of 5 years of experience in organizational communications, change management, employee engagement, or related roles.

Preferred Qualifications

  • Experience designing and executing joint marketing plans with strategic alliance partners with global footprint

  • Knowledge of learning management systems (LMS) and experience in developing and delivering training programs.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94,600/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.