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Engineering Program Manager, Central Quality, Apple Services Engineering

New York City,New York,United States

Software and Services

Imagine what we could do together. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. We build things that are thoughtfully designed and carefully crafted with our users in mind. We’re a diverse collection of problem solvers and doers, continually reimagining our products, systems, and practices to help people do what they love, while outpacing challenges that face a growing organization. Bring passion and dedication to your job, and there’s no telling what we could accomplish! The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. We are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And we do it on a massive scale, meeting Apple’s high expectations with dedication, to deliver a huge variety of entertainment in over 35 languages to more than 150 countries! Our engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services.

Description

In this role, you will work on a centralized quality engineering organization and collaborate with senior leadership and engineers on distributed teams to define, prioritize, and execute strategic roadmaps for our test automation frameworks and internal tools and services. You will be responsible for synthesizing business and technical challenges and competing priorities across client, services, and operating systems engineering teams in order to design a holistic solution championed by cross-functional stakeholders that drive business standardization, efficiency, and innovation for a growing and global team. The role will require interaction with cross-geo and cross-functional stakeholders, so strong communication and collaboration skills are a must. We value teammates with ability to operate and communicate at a strategic level as well as to dive into operational and tactical details of each deliverable. Daily tasks may include requirements gathering, facilitating design discussions, project planning, mocking up proof-of-concept, tracking and reporting on KPIs, performing data analysis, working with partners, building executive readouts, and more. A successful candidate will drive initiatives from ideation through launch, and build out the vision into sustainable long term programs and products. Strong EPM fundamentals are a requirement, and we are looking for someone with a passion, patience, and track record for solving complex and dynamic operational and technical problems. If you have a growth mindset and the motivation to build critical products in a fast-paced environment - this role is for you!

Minimum Qualifications

• 5+ years in management consulting, product and program management, strategy & operations, quality assurance, internal tools engineering, or related roles

• Translate high-level business objectives into an actionable engineering roadmap with well-defined KPIs, milestones, and success criteria. Working closely with a variety of clients in services and operating system lines of business

• Track record of successfully aligning cross-functional engineering teams from ideation of strategy to implementation of multi-year cultural and technological change programs

Key Qualifications

Preferred Qualifications

• Ability to distill complex information into impactful verbal, written, and Keynote communications aimed at audiences ranging from individual contributors to execs

• Proactively engage, influence, and empower stakeholders on critical decisions with timely data and meaningful analysis throughout the product lifecycle

• Ability to identify, understand the impact of, and take the initiative to mitigate potential risks ahead of pulling in executive decision makers

• Keen understanding and ability to uphold Apple’s high standards for design and user experience in every deliverable

• Comfortable in ambiguous situations, able to strategize the best unified path forward based on known information

• Focus on delivering real customer value by balancing priorities and ensuring optimal utilization of cross-functional resources

• Ability to foster trust and collaboration across the organization in order to drive positive work culture and measurable impact

• Bachelor’s degree in an Engineering and/or Business major or relevant experience preferred.

• Ability to give and receive timely feedback in a professional and productive manner to ensure our teams are aligned with organizational goals

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $136,300 and $248,700, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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