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Posting Title American Girl NY - Restaurant Supervisor (Cafe Lead FT) Requisition Number R229985 Company American Girl Retail Location New York, New York Address 75 Rockefeller Plaza Zip Code 10019 Job Category Sales CREATIVITY IS OUR SUPERPOWER.It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Team:The Lead Restaurant (supervisor) position is part of the American Girl New York Cityretail store's full-service restaurant team. This is a 37.5 hour/week benefitted position. The Opportunity: TheAmerican Girl New York City retail store and full-service restaurantis looking for a dynamic individualfor the Lead Restaurant position to assist the Restaurant Manager with the daily restaurant operations. If you thrive in a high-pressure, fast-paced environment, have strong knowledge of both front- and back-of-house operations, and can calmly and diplomatically resolve customer and staff issues, we want to hear from you. What Your Impact Will Be: Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards. Assist the team in achieving department revenue and expense goals. Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues. Ensure food quality and consistency, special requests and special dietary needs and performs tasks in absence of the Restaurant Leadership Team. Work with Restaurant and Store Management teams to deliver exceptional events and programs. Maintain on-going communications with both staff and management. Maintain and troubleshoot operational issues, including restaurant/kitchen equipment, Guestbridge reservation, POS, and InfoGenesis software systems. Leads by example in all areas of the business. What We're Looking For: Restaurant experience in a high-volume, fast-paced environment, with both front and back of house operations exposure, preferred. Experience working with children, preferred. Current State Sanitation Certification, ServSafe, and Safe Alcohol Consumption Certification, preferred. Strong working knowledge of Eatec system, Microsoft Office (Word, Excel, and Outlook), InfoGenesis/Universal Desktop, Guestbridge reservation systems, JTech paging system, POS systems, inventory systems, and basic office equipment (copiers and fax), preferred Ability to perform diverse physical tasks, including constant walking and standing, and some heavy lifting (up to 50 lbs.). Ability to work a flexible schedule including nights, weekends and holidays. The salary range for this position is between $21-24/hour.* Hiring is based on a candidate's education, skills and experience. What It's Like to Work Here: American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors: We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower. We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where