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Main Responsibilities:

The position serves as the primary contact for clarifying reagent report interpretation and troubleshooting; providing reagent correlation and application; as well as technical education for customers before and after instrument installation. It also provides support to the sales and service team for business growth. The main job responsibility will be:

• Deliver Customer Operator training in Abbott facilities or on-site

• Perform new instrument and assay implementations through to Test of Record

• On-site assay investigation, troubleshooting and operator training and coaching

Skills & Experience Required:

• Bachelor degree in medical / electrical / mechanical or medical technology is preferred

• Proven track record in a Diagnostic laboratory or similar position, supported by management and customer references preferred or Graduate entry program.

• Successful engagement with customers, specifically lab staff.

• Technical Assay and system expert for product line responsibility

• Highly developed communication skills and ability to demonstrate empathy and engagement with customers

• Ability to identify and drive resolution of issues

• Strong experience in use of analytical tools and software

• Knowledge of laboratory accreditation requirements is a plus.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com