Job Information
Bayonet Plumbing Customer Service Representative- Inbound Calls in New Port Richey, Florida
Bayonet Plumbing, Heating, and Air Conditioning is in need of Full Time Customer Service Representatives
Various Shifts Available – Days, Nights, Weekends!
Responsibilities
Interact with customers via telephone to provide information
Use computer system to track, gather information, and/or troubleshoot customer issues
Process transactions and reply to inquiries about services
Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
Schedule appointments and field customer questions
Address problems and requests by transmitting information or providing solutions
Ensure that appropriate actions are taken to resolve customers problems and concerns
Enter data in computer system and maintain logs/records of calls, activities and other information
Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
Show care and compassion for customers
Maintain the highest level of customer service
Effective communication with all other dispatchers and persons in the office
Ability to work as a team
Ability to work in a very fast paced, high pressure environment
Required Skills
Call Center Experience 1-2 years minimum
Excellent communication skills, including active listening
Service-oriented and able to resolve customer grievances
Proficient computer skills
Proficient phone/communication skills
Great attention to detail
Ability to multitask
Must be willing to work on varied evenings and weekends.
HVAC or Plumbing office experience a plus
Education and Experience:
High school diploma or equivalent
Customer Service Experience Required
Benefits:
Medical Insurance
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