Job Information
Live Nation VIP Cocktail Server House of Blues New Orleans in New Orleans, Louisiana
Job Summary:
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
WHAT THIS ROLE WILL DO
Anticipate and respond to guests’ needs
Strong working knowledge of all beverages
Answer guest questions, make recommendations, suggestively sell beverages and menu items; take orders
Communicate drink orders to bar through Point of Sales system
Deliver drinks, maneuvering trays through large crowds
Maintain line of sight/atmosphere control by circulating through your work area throughout shift
Remove dirty glasses and dishes from tables including the lifting/moving of bus tubs up to 25lbs.
Keep tables clean/wiped
Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
Maintain House of Blues safety and sanitation standards
Follow housekeeping standards per HOB policy
Keep current on all standard operating procedures
Request identification from any guest who appears to be under 30 years of age
Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
Receive payment and process cash, credit card or Traveler’s check transactions according to HOB policy
Ensure that comp and void checks are processed according to HOB policy
Articulate vocabulary with the ability to adapt and socialize with current audience
Exemplary and professional grooming standards
Assist other servers and staff as needed
Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift
Ability to understand and execute flawlessly the standards and procedures of Bottle Service
WHAT THIS PERSON WILL BRING
Required:
High School Diploma or equivalent
Flexible schedule and ability to work late hours
Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
Must have a minimum of 2 years of experience serving in an upscale dining and night life venue
Tolerance of all cultures, music and art forms
Responsible Alcohol Awareness Training Certification or Equivalent
Ability to deal with intoxicated guests in a positive and safety minded manner
Preferred:
Cash handling experience
Basic knowledge of wines, spirits, and Mixology
Experience recognizing valid ID’s
Experience in a live music environment
Physical Demands/Working Environment:
Working environment is fast-paced, often loud and stressful
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 25 lbs. using proper lifting techniques