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LCMC Health EPIC IT Systems Analyst in New Orleans, Louisiana

POSITION SUMMARY: The Systems Analyst works under supervision and is responsible for the following: Performs a variety of technical work associated with analyzing user requirements, procedures and problems to automate clinical functions. The analyst will assist in the design and build of software packages to meet the needs of providers, staff, and patients. Primary responsibility will be to develop the Electronic Medical Record (EMR) and inter-related systems to meet meaningful use and regulatory standards as well as to meet the needs of the system. Excellence in customer service and superior teamwork skills are essential. Serves to assist in developing the tools the providers and staff need to give the highest quality health care to the patients while ensuring security and efficiency. JOB SPECIFICATIONS: Education: Minimum Required: High School Diploma Preferred: Bachelors Degree Experience: Minimum Required: 0 Years with Bachelors Degree 2 years with Associates Degree 4 Years with High School Diploma Preferred: Healthcare IT experience a plus, Prior implementation experience a plus License/Certification: Minimum Required: N/A Preferred: N/A Special Skills/Training: Minimum Required: Working knowledge of healthcare and systems Ability to conceptualize and analyze issues Ability to manage time well Ability to maintain assigned programs and systems Ability to communicate effectively orally and in writing Required to complete certification as assigned within 6 weeks of last training class if applicable Reporting Relationships: Does this position formally supervise employees? No JOB STANDARDS: General Functions 10%

  • Demonstrates ability to represent Information Technology in a respectful and professional manner

  • Completes assigned tasks per defined project scope, timelines, and budgets

  • Understands interconnectivity and integration with EMR and third party applications. Works with internal IT teams on technical troubleshooting, integration, reporting and training

  • Demonstrates creativity and passion to continuously learn

  • Follows department standards and procedures

  • Communicates effectively with technical team at all levels and with users at a non-technical and clinical level

  • Alerts senior staff members of any outages, problems or delays

  • Maintains knowledge of health care, technology and industry trends

  • Maintains appropriate certifications

    Systems Analysis 35%

  • Able to collect data regarding current environment and document workflow and system access

  • Applies analytical skills and related application knowledge to design, build and install upgrades and/or new implementations

  • Ability to analyze workflow based on system capabilities.

  • Understands functionality and relationships between supported applications

  • Support optimization efforts of clinical staff and departments

    Application Support/Build 35%

  • Reviews and test changes in newly released software to ensure integrity

  • Resolves post installation technical problems in a timely manner, escalating issues as necessary to the appropriate organizational or vendor level

  • Carries out routine duties independently; discusses or seeks approval on complex matters

  • Researches and identifies proposed solutions to special client requests or requirements and thoroughly documents all identified solutions and standard operating procedures for build approval

  • Performs system build. Assist in building master files as assigned. Monitors release notes for pertinent build and testing for the system.

  • Keeps documents and change logs updated

    Project Management 10%

  • Executes necessary investigation, analysis and evaluation to determine project feasibility and may help in developing project scope

  • Utilizes change management process

    Other Duties as required 10%

  • Completes required documentation

  • Participates as needed in various employee committees to discuss workflow, system needs and changes

  • Serves as a backup to related positions as needed

  • Participates in on call rotation for application support

  • Help Desk support as needed

  • Performs related duties as assigned

    LCMC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

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