Experience Inc. Jobs

Description We are offering an employment opportunity in NEW LONDON, Connecticut, for a Help Desk Analyst II. This role primarily involves providing technical support and maintaining the performance of workstations and LAN in the telecommunications industry.

Responsibilities:

• Act as the first point of contact for users seeking technical assistance.

• Identify technical issues by thoroughly researching and analyzing user queries.

• Guide clients through detailed, step-by-step solutions to their technical problems.

• Contribute to the development of client training programs by identifying learning issues and recommending appropriate instructional language.

• Ensure compliance with service agreements to avoid legal challenges.

• Enhance system performance by identifying problems and recommending changes.

• Keep up-to-date with industry trends and developments by participating in educational opportunities and maintaining personal networks.

• Contribute to the organization's mission by completing related results as needed.

• Utilize 'Active Directory' as part of the role to manage user accounts and troubleshoot issues. Requirements • Candidate must possess a minimum of a Bachelor's degree in Information Technology, Computer Science or a related field.

• Proven experience as a Help Desk Analyst or similar role in an IT department is required.

• Proficiency in using and troubleshooting Active Directory is a must.

• Strong understanding of computer systems, mobile devices, and other tech products.

• Ability to diagnose and resolve basic technical issues.

• Excellent problem-solving and communication skills.

• Ability to provide step-by-step technical help, both written and verbal.

• Familiarity with remote desktop applications and help desk software.

• Knowledge of network security practices and anti-virus programs.

• Ability to manage multiple tasks and priorities efficiently.

• Must possess strong customer service skills and the ability to work in a team environment.

• IT certifications in Microsoft, Linux, or similar technologies will be an advantage. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .