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Senior Customer Service Engineer

Job ID: 4447

Location:

New Kensington, PA, US, 15068New Kensington PA, USPittsburgh, PA, US, 15239

We are looking for a Sr. Customer Service Engineer to join our team at Innomotics.

Your change engine.

Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.

15,000 and counting.

Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!

The role.

Innomotics is seeking a Sr. Customer Service Engineer to join our Customer Service Engineering Team located in New Kensington, PA. Our Engineering Team is responsible for crafting, implementing, and supporting technical solutions for the world’s fleet of Innomotics Medium Voltage Variable Frequency Drives (VFDs).

Come and be part of a growing team and business in an exciting role where you will get to use your strong troubleshooting skills, critical thinking skills, and technical experience to understand the customers’ needs and ensure a successful deployment of technical solutions! Our Sr. Customer Service Engineer must have a deep understanding of technology and be able to apply it to tackle real-world problems. This position requires electro-mechanical proficiency and skill with an understanding of control applications. You will be required to collaborate with teams such as Quality, Project Management, Purchasing, R&D, and Engineering as needed to resolve field issues and apply lessons learned to future solutions and customer orders.

Responsibilities:

• Fix and support field problems and system issues for medium voltage variable frequency drives and applications.

• Support Engineering efforts for Innomotics drives included drawing modifications and incorporating engineering drawing changes.

• Provide design changes for field upgrades of existing installed drives (including control system and cooling systems).

• Support development of aftermarket engineering projects.

• Responsible for alignment to engineering change request/document control processes.

• Collaborate with other Engineering personnel and specialists to resolve drive performance/configuration issues.

• Assist with monitoring and assignment of resources for the Customer Service Technical Support Request system.

• Travel to supplier/customer sites as the need arises to resolve issues including interact directly with customers and/or Customer Service personnel. Typically, less than 5% per year, short notice travels typically 1 time per year.

Your profile.

Required Knowledge/Skills, Education & Experience:

• Education: BS in Engineering, Engineering Technology, a related discipline or equivalent validated experience with medium voltage variable frequency drives.

• A minimum of 5-8 years of hands-on industrial experience.

• Ability to read and understand drawings/schematics and interpret customer specifications.

• Must have general knowledge of industrial controls, including relay logic.

• Understanding of variable frequency drives and their applications.

• Possess a familiarity with and ability to follow standard engineering policies and procedures.

• Strong verbal and written communication skills.

• Excellent digital literacy, including Microsoft Office.

• Requires the ability to build sophisticated parts, assemblies, and bills of material.

• Proficient in use of CAD software.

• Must be detail oriented and take ownership of projects.

• Must be able to work independently on projects to tackle technical issues with minimal direction.

• Strong organization and excellent time management skills.

Preferred Knowledge/Skills, Education & Experience:

• Hands-on experience with Innomotics drives.

• Understanding of analog and digital control systems including ability to analyze and modify drives such as System Operating Programs.

• Familiar with PLC interface and implementation.

• Drive/motor system design & application experience.

• Teamcenter experience.

• SAP experience.

• AutoCAD and NX experience are preferred, but experience with other CAD 2D/3D drawing software packages is acceptable.

The pay range for this position is $71,300 - $122,300. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

What we offer.

At Innomotics, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We apply lean principles and seek to continually improve our processes and customers’ experience.

Why you’ll love working at #TeamInnomotics

• Competitive compensation based on qualifications

• Medical, dental, prescription and vision coverage, first day of employment

• Matching 401(k) (immediate employer match)

• Competitive paid time off plan, paid holidays, and floating holidays

• Career development opportunities

• Education and tuition reimbursement programs available

• Flexibility to work remote a few days a week

• Paid parental leave

Who designs your future? You do.

Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Jobs at Innomotics (https://jobs.innomotics.com/) - if you would like to find out more about jobs & careers at Innomotics.

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