Job Information
ASSA ABLOY Special Product Application Engineer in New Haven, Connecticut
Career Opportunities: Special Product Application Engineer (31751)
Requisition ID 31751 - Posted - Sargent Manufacturing Company - Architectural Hardware Group - USA: Connecticut (New Haven - 100 Sargent Dr) - Supply Chain - Posting Country (1) - Yes - Mid-senior level - No Travel Required
Job Description Print Preview
At ASSA ABLOY, our mission is to make securely accessing the things in your life noticeably easier, without being noticeable.
Our global teams work together to create products and services that add everyday simplicity and convenience to our users’ lives. With the ability to control access to what they love the most, we’re able to provide peace of mind through safety and visibility.
As a Special Product Application Engineer, you will act as the primary liaison between the customer and key internal teams—including DSS, Technical Support, Customer Service, Engineering, Pricing, and Operations. You will collaborate closely with these teams to ensure the timely fulfillment of special customer orders, while also documenting processes to drive future improvements.
This role requires full-time onsite presence in our New Haven, CT office.
What you will be doing
Oversee the End-to-End Ownership of SPAR (Special Product Application Request): Manage all functional tasks within the defined scope.
Provide Regular Status Updates: Communicate the progress of special customer orders to relevant stakeholders.
Collaborate Across Functions: Act as a key liaison on the production floor, working closely with Order Entry, Customer Service, Operations, Sales, Supply Chain, Department Team Leads, and other line personnel to achieve order fulfillment goals.
Participate in Production Meetings: Attend meetings to review all open special orders and address any concerns as necessary.
Support Profit Centers: Assist in prioritizing special customer orders and resolving scheduling conflicts.
Document and Track Special Orders: Record and monitor recurring special orders and work towards commercializing high-volume sequence strings.
Review and Monitor Expedites: Develop and analyze daily reports on approved expedites to ensure timely shipping. If delays are anticipated, collaborate with relevant teams to promptly inform and update the customer.
Maintain Stakeholder Communication: Keep all stakeholders informed of upcoming complex or special orders and expedite requests.
Proactively Identify Potential Delays: Anticipate variables that could impact on-time delivery and coordinate across multiple functions to resolve issues.
Drive Continuous Improvement: Regularly assess processes and identify opportunities to enhance the customer experience.
Ensure Compliance with Customer Requirements: Ensure that all order changes are accurately processed on the production floor, aligning product output with customer specifications.
What we are looking for
Bachelor’s Degree in Computer Engineering, Supply Chain Management, Business Administration, Manufacturing Management, Manufacturing Systems Engineering, Manufacturing Engineering or related field preferred.
Proficient with MS Office Suite: Word, PowerPoint and Excel.
Ability to handle multiple, competing priorities, meet deadlines, manage risk
Excellent problem solver, correction to Root Cause
Effective communicator, verbal and written skills
Works well in either a small or global team environment.
Must have “can do” attitude with ability to work in the “gray”
Builds effective working relationships across the organization
Ability to interface with persons of multiple disciplines and job functions
Highly motivated and self-driven
Must be detail oriented, organized, and conscientious.
Preferred Skills
Experience with JDE ERP a plus!
What we offer
We are passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us.
Continuous professional development opportunities and an environment that fosters internal growth and mobility.
Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k.
Generous holiday schedule and paid time off to refresh and recharge.
Employee pricing on our products and discount programs for travel, entertainment, and more!
We review applications regularly, so don’t hesitate, apply today!
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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.