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Sunrun Damage Resolutions Technician in New Haven, Connecticut


Sunrun is the nation's #1 home solar company. We believe that everyone should control their own power. We believe that instead of paying more and more each year for dirty power people should have a choice. Our vision is to create a planet powered by the sun by giving homeowners a cheaper, cleaner choice of power. And our mission is to lead the transformation of the energy industry and make solar the preferred way to power homes. We will deliver a compelling customer experience, create a sustainable cost advantage and be the catalyst for explosive growth in home solar.

In the Damage Resolution Technician role, you will be responsible for assisting the Damage Resolution Foreman with troubleshooting and identifying roof leak and roof material issues as a result of solar installation, documenting the proposed solutions & executing the needed repairs.


  • Small roof repairs to make Sunrun installations water tight

  • Meet with the customers & investigate their damage claim

  • Troubleshoot the customer's concerns and determine if Vivint Solar is at fault

  • Report Findings to management with recommended solution

  • Communicate effectively with the customer the proposed next steps

  • Execute the scope of work proposed

  • Document and report the disposition of the services completed to customer & management

  • Keep service van stocked properly with appropriate materials

  • Ensure the quality of the service performed is top notch and fully code compliant

  • Keep the job site clean and clear of debris

  • Perform other needed job tasks as requested by leadership


  • Must have minimum of one (1) year roofing experience, including concrete tile, clay tile, and composition shingle

  • Ability to drive a vehicle during the normal course of business. Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license

  • 1 year experience as an Residential PV Installer or ApprenticePossess a valid driver’s licenseUnderstand and have a command of local utility and AHJ requirements surround Residential PV systems installed by Vivint SolarKnowledge of CalOsha construction safety policyAbility to climb ladder, squat, kneel and work bent over for extended periods of timeAbility to lift 50lbsWork on multiple roof types such as comp shingle, rolled comp, tile and moreCommunication skills necessary to explain to customers to root cause and plan to resolve damage claimsAble to fill out online forms such as damage assessmentWriting skills necessary to fill out necessary forms including damage assessments

    Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

    We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.