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Fair Haven Community Health Care Certified Interpreter/Cultural Mediator in New Haven, Connecticut

Fair Haven Community Health Care (FHCHC) is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

For nearly 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients.

It’s an exciting time for FHCHC. We are growing and looking for great talent to join us! If you are a passionate, caring professional interested in improving the health of our community, we’d like to know more about you.

Fair Haven Community Health Care

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 80,000 office visits in 14 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

This is a unique and exciting opportunity as FHCHC is about to double its current pediatric patients by virtue of a novel collaboration with its local academic health center. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

The Certified Interpreter/Cultural Mediator provides proficient Spanish/English interpretation between patients/families and clinical providers. Functions as critical member of the health care team assisting patients, consumers, and staff with any interpreter requests to provide meaningful access for individuals with limited English proficiency (LEP) and promote the most efficient, professional and friendly access to our facilities.

Duties and responsibilities

  • Provide accurate contemporaneous Spanish/English interpretation in face-to-face or telephone. encounters between Spanish speaking patients and families and hospital providers.

  • Conduct patient/family interactions with respect for differing cultures, beliefs and levels of understanding.

  • Identifies & addresses the patient’ s needs in an efficient and effective manner during clinical services.

  • Ensures patient confidentiality and provides patients with needed information.

  • Coordinates the system of interpretation requests and maintains qualitative/quantitative data on interpretation needs.

  • Trains interpreters of FHCHC as appropriate.

  • Assists with and performs administrative tasks (scanning, mailing, etc.) as needed and as directed by the Assoc. Director/Director.

  • Carries internal phone and responds to incoming requests from Clinical staff for interpretation needs.

    Positively contribute to Fair Haven Community Health Care

  • Treat patients with dignity and respect.

  • Adhere to all Health, Safety and Infection Control Protocols.

  • Demonstrate excellent communication skills (verbal and written).

  • Provide the highest level of customer service and culturally competent care.

  • Positively represent FHCHC to internal and external clients.

    Qualifications

  • Certified Medical Interpreter (CMI), Certified Healthcare Interpreter (CHI) or Core CHI credentials required.

  • Ability to relate with effectiveness to the public, the patient, and the other staff of the Health Center

  • Excellent interpersonal skills to maintain effective rapport with patients, staff members and community

  • Knowledge/Interest in providing care to diverse patient population

  • Aware of ethical issues and standards related to interpreting

  • Ability to anticipate and comprehend potential cultural barriers to communicating concepts in healthcare

  • Bi-lingual fluency in English and Spanish (oral and written) including strong knowledge of medical terminology

  • Proficiency in speaking and understanding both spoken English and at least one other spoken language, including any necessary specialized vocabulary, terminology and phraseology, and must be able to effectively, accurately, and impartially communicate directly with individuals with limited English proficiency in their primary languages

  • High School Diploma/GED with 6 months’ experience in a medical facility; Bachelor’s in Health Services or relevant field highly preferred.

  • Ability to use computer and multiline telephones

  • Oral and written proficiency in English and Spanish

  • Competency in basic computer software applications and associated office equipment required

  • Ability to cover rotating Evenings or Saturday morning shift as appropriate

    Direct reports

    None

    OSHA Status

    Category III—Low Risk Position

    Generally works in an office environment with no exposure to bloodborne pathogens

    Potential exposure to hazardous waste and blood borne pathogens, clinical settings

    Physical requirements

    Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records.

    Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions.

    Manual Dexterity Required: Ability to use a keyboard, telephone.

    American with Disabilities Requirements

    External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

    Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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