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Summary This position is located in the Refugee, Asylum and International Operations Directorate (RAIO), International and Refugee Affairs Division (IRAD), Refugee and International Operations (RIO). New Delhi, India Responsibilities Supervise and guide administrative and technical work performed within the international office’s jurisdiction. Ensure that the activities performed meet legal, administrative, and quality standards and goals established by USCIS. Conduct reviews to monitor operational performance and establishes internal controls in order to develop new techniques and improve operational efficiency. Develop, design and implement formal quality reviews across all product lines within the office to identify best practices and areas for improvement. Develop and implement changes in processes as necessary as a result of these reviews. Oversee complex and sensitive adjudication of applications, petitions, and requests for immigration benefits. Engages in liaison activities with domestic and international USG and foreign government officials within the office’s jurisdiction. Coordinate the prevention and deterrence of fraud, criminal, and national security risks in the administration of USCIS immigration benefit programs, pursuant to the Agency’s Fraud Detection and National Security (FDNS) program. Establish and execute yearly budget plans to meet the office’s goals and objectives. Adjust resources to meet workload demands posed by unpredictable migration patterns, political upheavals, natural disasters, and/or national security challenges. Manage human resource management for both USCIS employees and locally employed staff working in the office including performance management, awards, disciplinary actions, training/coaching, and complaints/grievances. Ensure the goals of Equal Employment Opportunity (EEO) are met by taking positive steps to assure the accomplishment of affirmative action objectives and by adhering to nondiscriminatory employment practices. Effectively assist employees and their families in transitioning to and from their international assignments. Requirements Conditions of Employment Conditions of Employment: You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening You must submit resume and supporting documentation Males born after 12/31/1959 must be registered with the Selective Service Political appointees may require OPM approval before on-boarding You must be able to obtain and maintain a Class 1 medical clearance as issued by the Department of State This position IS NOT in the bargaining unit. This position IS considered "essential" for purposes of reporting to work when the facility might otherwise be closed. Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Supervisory/Managerial Probationary Period: You may be required to serve a twelve-month probationary period upon appointment to this position. You may also be required to complete an appropriate supervisory training course within one year of assignment to this position. Qualifications As a Supervisory International Adjudication Officer (International Field Office Director) you will represent USCIS to administer its programs and interests abroad and provides technical and administrative supervision to subordinate staff, to include planning work, adjusting short-term priorities, responding to emergencies, and evaluating the performance of subordinates. The qualifications for this position must be met by 11:59 PM (Eastern Time) on 12/19/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 12/19/2024. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Managing a staff who review and/or process immigration-related applications and petitions (such as citizenship applications, parole requests, family and employment based petitions and/or applications for asylum or refugee status); Administering benefits and services involving eligibility for citizenship, family or employment-based immigration, asylum, refugee or parole status, and/or other immigration benefits; Making final determinations on complex and sensitive immigration benefits cases that are discretionary, have high visibility and are of great importance to the agency; Developing policy and operational guidance for the provision of immigration benefit services. Training: If you have not already done so, you will be required to attend the training that relates to this position as required by the agency. The trainings may last multiple weeks and may be held in-person or virtually. The trainings must be completed successfully according to the standards of the agency. Failure to do so will be grounds for mandatory removal from the position. Such failure will result in either reassignment to a different position, demotion, or separation by appropriate procedures. Medical Clearance: You and accompanying eligible family members will be required to obtain a worldwide Department of State Medical Clearance (Level 1). Certifying that you are eligible to complete work assignments worldwide. Medical inoculations/vaccinations may also be required. You will be required to undergo periodic physical examination to qualify for deployment to international locations where adequate medical care is not always readily available. Vaccinations and other precautionary and/or prophylactic measures may be required before traveling to countries with high risk for infectious diseases. Cost of Living Allowance and Home Leave: Cost of living allowance and home leave will be determined in accordance with U.S. Department of State policies. Hardship Post Differential: Where applicable, post hardship differential will be determined in accordance with Department of State policies. Allowances: Certain allowances that apply to employment outside of the United States are determined in accordance with U.S. Department of State regulations and policies. Depending on your location and family composition, these may include: Cost of Living Allowance (also known as Post Allowance) Post (Hardship) Differential Danger Pay Rest and Recuperation Travel (R&R) Home Leave Educational Allowance See the Department of State Standardized Regulations ("DSSR") for country-specific allowances. Previous USCIS International Assignment: Unless this international rotational assignment is a promotion over the prior international position, a person who has previously served in a USCIS international position and has returned to a USCIS domestic position is not eligible to apply for this international rotational assignment unless he or she has been in a position in the U.S. for a minimum of the past 3 years as of the closing date of this announcement. Tour of Duty: The initial duration of this international rotational assignment is 2 years with the possibility of two 1-year extension amounting to a possible maximum total of four years (2+1+1), excluding time spent on home leave. Management may authorize an exception to the four-year limitation due to management need or in the case of a promotion to another international position. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 12/19/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience. Education EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level. Additional Information Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page. If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position. DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs. This position may be subject to random testing as a condition of employment. A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service. Note: If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity.