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Service Source Human Resources Manager in New Castle, Delaware

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

Lead the human resources team of the Delaware division of ServiceSource. Responsible for managing all areas of Human Resources functions for Delaware region including recruitment and retention, managing employee relation matters, training and development of frontline managers, timely and efficient new hire on-boarding, ensuring accuracy of all required documentation.

Primary Duties

The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

  • Manage the recruiting function for all positions, in collaboration with the recruitment services manager, including internal and external job postings. Obtain budget approval for new positions. Negotiate contracts with local with employment agencies for temporary staffing needs. Obtain eligible compensation level/range for positions from Compensation. Interview candidates and validate all screening steps have been completed and all results meet the standards for the position. Assist hiring managers in making selections and extending job offers for managerial positions. Include all transfers and promotions.

  • Monitor performance of team members and provide feedback. Provide overall direction of HR team to include the setting of division policies, goals, objectives, procedures, and ensuring compliance.

  • Ensure compliance with Corporate policies, standard operating procedures, and HR laws by verifying/auditing: new hires paperwork, job description, I-9 completion, tax and payroll related forms, benefits (FMLA, HIPAA, COBRA, ERISA) and timely enrollment, etc., performance management, wage changes, merit increases, off-cycle increases (FLSA, SCA, EEO), and employee relations investigations, terminations and affirmative action plans.

  • Coordinate the completion of all necessary on-boarding and integration materials and documents for new hires, rehires, transfers, and promotions including: sending invitations for and track attendance at new hire orientations and prompt 100 percent attendance, collect, review, submit, and file all new hire, rehire, promotion, and transfer paperwork. Ensure that the new work site and manager are prepared for new hire, including plans for the first day of work, site keys or access, and phone.

  • Generate the weekly report of HR employee list and rectify any identified error(s). Process all HRIS requests in Workday. Ensure compliance with AbilityOne, and Service Contract Act (SCA) regulations, and Service Source’s policies. Ensure timely enrollment of benefits is completed by new hires within 30 days of hire.

  • Perform other related duties as assigned.

    Additional Responsibilities

  • Serve as a strategic business partner and advisor to senior managers.

  • Handle employee relations: provide focused-level employee relations support, including complex issues such as reduction in force, terminations, harassment or discrimination complaints, and employee performance improvement plans.

  • Ensure the timely termination of employees who are separating from the organization. Complete all exit interviews upon terminations of employees in Workday.

  • Serve as Lead for the resolution of complaints and grievances and conduct comprehensive investigations. Brief and discuss all employee relations complaints and investigations with appropriate Regional Office or division executive management on a timely and ongoing basis. Maintain accurate and comprehensive records of all investigations and resulting conclusions.

  • Maintain active communication lines with HR Team members to collaborate with other HR subject matter experts.

  • Provide guidance and referrals to employees in need of counseling on such matters as, work performance, grief, etc. Conduct all work with high sense of confidentiality, accuracy, and professionalism.

  • Provide local approval for requests for benefit programs, including tuition reimbursement, leave donation programs and submit them to the Benefit and/or Payroll department for final approval and processing.

  • Ensure consistent application and interpretation of the organization policies.

  • Occasionally travel to other site locations.

  • Promote a positive work environment.

    Qualifications: Education, Experience, and Certification(s )

  • Bachelor’s degree in Human Resources or a related field and minimum seven years’ related experience in HR showing a progression to increased responsibility required.

  • Prior supervisory experience required.

  • HRCI or SHRM certification preferred.

  • Experience with the government Service Contract Act (SCA) preferred.

  • Valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

    Knowledge, Skills, and Abilities

  • In depth knowledge of human resources laws and compliance regulations required, including: FLSA, FMLA, SCA, COBRA, EEO/AAP’s, ERISA, and HIPAA.

  • Must be able to work well with people internally and externally at all levels of the organization.

  • Proficiency in Microsoft Office skills required.

  • Ability to become familiar with corporate specific programs and software required.

  • Excellent verbal and written communication skills required.

    Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

  • Health coverage for you and your family through Medical, Dental, and Vision plans

  • Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance

  • A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution

  • Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

  • To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance

  • A generous paid time-off program in which the benefits increase based on your tenure with the company

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us .We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

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