Experience Inc. Jobs

General Definition of Work

Performs intermediate semi-skilled work monitoring the operation of the City's utility systems; does related work as required. Work is performed under regular supervision.

Essential Functions/Typical Tasks

Monitoring operation of utility systems; responding to inquiries; maintaining records; dispatching crews. (The following tasks are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• Monitors and observes the SCADA System, OMS, alarm system, utility security systems; wastewater system, advanced metering infrastructure, load management and water system.
• Switches control modes to required position.
• Checks telemetry and mechanical alarms; dispatches crews to restore alarms back to normal.
• Ensures adequate water tank levels are maintained.
• Answers incoming trouble calls and dispatches crews to restore utilities; opens and closes service orders.
• Records all emergency and non-emergency trouble calls on appropriate forms.
• Responds to inquiries from public.
• Calls in emergency and non-emergency locates and cut lines.
• Executes load management and enters time data during performance of load management.
• Monitors substations.
• Works rotating shifts to cover 24 hour/7 day week assignments.
• Performs related tasks as required.

Knowledge, Skills and Abilities

General knowledge of utility system control procedures and related equipment, gauges, and computer-operated systems; general knowledge of the activities and responsibilities of all City departments; ability to analyze problems and identify reasonable solutions; ability to operate a variety of controls manually; work rotating shifts; ability to deal tactfully with the general public under stressful conditions; ability to speak distinctly over a two-way radio; ability to establish and maintain effective working relationships with associates and the general public.

Requirements

Education and Experience Any combination of education and experience equivalent to graduation from high school and some experience dealing with the general public. Physical Requirements: This is sedentary work requiring the exertion of up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects; work requires reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for depth perception, color perception, preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions. Special Requirements: None.

The City of New Bern is an Equal Opportunity Employer.