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JOB REQUIREMENTS: Technical Support Specialist Intern - Summer 2025At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This is a position with grade 17This position reports to Technical Support Team LeadYour role and responsibilities As an intern, you will have the opportunity to gain hands-on experience through various projects. Each day, you will acquire knowledge by performing tasks as directed. You will also showcase your expertise by supporting ABB\'s operations and enhancing personal education/employment opportunities. The work model for the role is: onsite You will be mainly accountable for: *Providing technical support via phone & email for common problems related to the application of LV (Low Voltage) Variable Frequency Drives (VFDs). This includes but isn\'t limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations. *Analyzing problems and initiate effective measures for their solution. Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction. Participate proactively in contributing feedback to the Quality department regarding product quality issues. *Executing product warranty while ensuring customer satisfaction and simultaneously achieving cost control objectives. Provide labor authorization for independent service representatives known as the Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on Drives at customer sites throughout North America. Execute policy to help support Drives that are out of warranty. *Maintaining communication with other departments to stay abreast of product release and up-dates. Maintain technical competence in troubleshooting and repair of Drives. *Entering each reportable case as applicable in the Salesforce Case Management System. Provide adequate notes in the case for each call. *Follow and comply with all safety and work rules and... For full info follow application link. Equal Employment Opportunity and Affirmative Action at ABB Inc. ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/FA5ECA89FE0D48EB