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Marriott Cluster Director of Sales & Distribution (Sindalah Island-NEOM-Red Sea) in NEOM, Red Sea, Saudi Arabia

Job Number 24119266

Job Category Sales & Marketing

Location The Luxury Collection Suites Sindalah Island, Sindalah Island, NEOM, Red Sea, Saudi Arabia, Saudi Arabia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

  • Managing different departments of Sales & Distribution (Sales, Event Booking Center, Reservations)

  • Responsible for new customer acquisition, customer development and professional customer care in the local and international corporate market

  • Developing sales strategies and responsible for all pro- and reactive sales activities

  • Building strong partnerships and collaborations with local and global organizations

  • Responsible for the correct and professional contract management of all agreements and bookings

  • Create and control the sales budget

  • Conducting regular market observations, analyze and evaluate reports and base your strategic decisions in coordination with the General Manager and Revenue Management

  • Responsible for the administrative and operational management of the subordinate teams and their leaders.

  • Be a team player with all hotel departments and the leadership team

REQUIREMENTS

  • At least 5 years of relevant management experience in sales in the upscale hotel industry.

  • European and/or GCC experience is preferred

  • Island experience would be beneficial.

CORE FUNCTIONALITY

Developing & Executing Sales and Distribution Strategies

  • Develops sales goals and strategies and ensures alignment with the brand business strategy.

  • Executes the sales strategy and ensures individual booking goals are met for both self and staff.

  • Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.

  • Ensures the development of a strategic account plan for the demand generators in the market.

  • Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.

  • Reviews the STAR report, competitive shopping reports and uses other resources to maintain an awareness of each property’s market position.

  • Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.

  • Attends sales strategy meetings to provide input on weekly and overall sales strategy.

  • Suggests innovative marketing ideas and proactively develops deployment strategies to continue to grow market share for each property.

Maximizing Revenue & Managing Profitability

  • Evaluates and supports market sales account deployment.

  • Monitors and evaluates event booking and market sales performance for each property.

  • Ensures Sales teams understands and are leveraging customer/guest demand engines to full potential.

  • Ensures focus is on proactive selling as well as reactive selling.

  • Participates in sales calls with members of the Sales team to acquire new business and/or close on business.

Building Successful Relationships

  • Develops strong partnerships with local organizations to further increase brand/product awareness.

  • Develops and manages internal key stakeholder relationships.

  • Serves as the sales contact for the General Managers, property leadership teams, event booking, and market sales leaders.

  • Serves as the property sales liaison with market sales/cluster sales, Event Booking, Revenue Management, Event Management and other property departments as appropriate.

  • Serves as property authority on sales processes and sales contracts.

Ensuring Exceptional Customer Service

  • Serves as the sales contact for customers; serves as the customer advocate.

  • Participates in and practices daily service basics of the brand.

  • Executes exemplary customer/guest service to drive customer/guest satisfaction and loyalty by assisting the customer/guest and ensuring their satisfaction before and during their program/event.

  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and the brand.

  • Gains understanding of each property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

  • Executes and supports Customer Service Standards and property’s Brand Standards.

Additional Responsibilities

  • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with all applicable regulations and/or union requirements.

  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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