Job Information
Farm Credit Illinois Crop Insurance Service Agent in Negotiable within FCI Territory, Illinois
Description/Job Summary
The Crop Insurance Service Agent sells and services small and/or low-touch crop insurance policies while educating and providing value added services to members who do not require on-farm or in-person service through an Express Policy Program.
Remote options available.
Responsibilities/Duties
Sales and Portfolio Management
Portfolio Management
Manages a book of crop insurance small and/or low-touch policies, including the timely collection and completion of applications, acreage reports, production reports, and all other necessary policy documents
Reviews all policy documents for accuracy and makes necessary corrections
Provides account service and advice with aim of increased sales
Proactively identifies potential current and future claim situations
Educates the member about claim procedures and provides guidance
Submits claims as needed
Monitors the claim processing timeframe
Reviews claim outcomes with the member as needed
Develops and maintains effective member relationships to ensure a high level of satisfaction and policy retention through regular and proactive communication throughout the policy perio
Sales and Service
Originates crop insurance policies and policy renewals by appropriately assessing member needs and developing risk management strategies to address those needs
Develops and implements marketing strategies to achieve defined retention targets
Generates presentations and rate quotes for all appropriate risk management products
Reviews policy structure and maps to verify appropriateness of insurance coverage
Identifies where product add-ons can add value
Enters information into customer relationship management software to document the insurance sales process
Operational Management
Crop Insurance Administration
Reviews crop insurance applications, acreage reports, production reports as well as other documents for completion and readiness
Ensures documents meet policy provisions and standards
Coordinates and tracks the compilation of documents needed for insurance policies and claims utilizing the document management system
Utilizes available internal and external technology applications, when appropriate, to populate, process, and finalize policy documents efficiently
Ensures proper submission and execution of policy documents and ensures all requirements have been met timely and accurately
Provides specialized processing services for stand-alone hail, wheat, and Pasture, Range, Forage (PRF) policies
Performs and/or participates in special projects and other duties as assigned to meet the needs of the organization
Other Responsibilities
Continuous Education
Engages in and attends continuous education activities to remain informed of ongoing crop insurance coverage changes
Remains knowledgeable of legislative issues that impact crop insurance
Attends all necessary training to maintain appropriate state licensing and crop insurance certifications
Develops strong understanding of state and federal agricultural programs and strives to be a resource to producers seeking to understand and participate in such programs
Attends activities to build upon expertise in various aspects of agriculture, finance, and economics
Data Security and Confidentiality
- Appropriately protects the confidentiality, security, and integrity of the Association's systems and data and clients' data
Committees
- Participates on various committees and provides insight and development for processes and procedures, new and enhanced field related technology, the Association vision and goals attainment, marketing initiatives and Association strategic planning
Training
Dedicates significant time to training during initial on-boarding, including working with/for co-workers
Trains co-workers through information sharing, small group discussions, idea exchanges, job shadowing, and mentoring, as needed
Attends all required Association training
Required Skills
Knowledge and Skills
Strong working knowledge of production agriculture
Skill in negotiating to sell and promote crop insurance
Skill in negotiating complex agreements to achieve teh best outcome for the organization
Skill in critical thinking
Skill in utilizing a systematic approach to problem solving
Skill in focusing and concentrating on details, along with differentiating significant and insignificant details
Skill in utilizing technology to increase efficiency
Skill in having perception of different dimensions of business issues and making sense out of complex issues while being decisive and flexible to change
Skill in applying processes and procedures to factual data to make a logical decision
Skill in engaging, collaborating, and building trust amongst team members
Skill in interacting and working effectively with others
Skill in listening and conveying awareness of a customer's problem or issue to find resolution
Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor, and customers
Required Qualifications
Education and Prior Work Experience
Bachelor's degree in business, finance, agriculture, or related field;
No prior related work experience required;
Or an equivalent combination of education, experience, and skillset sufficient to perform the essential functions of the job
Certifications
- Valid crop insurance licensed required within three months from time of hire