Splunk VOC Executive Customer Engagement PM in NE, United States
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
The EBC Program Manager will drive all aspects of the Executive Engagements with Customers across Splunk. This includes engaging with Executive Level leaders to understand the business requirements related to each customer event, researching and collating all customer information prior to the events and preparing Customer Brief information to equip Executives with all the required supporting information and materials necessary for a successful engagement.
The EBC Program Manager will develop repeatable processes and optimize all aspects, creating templated materials and workflows where possible. This also includes coordinating the collection of EBC feedback and incorporation into overall VOC reporting and dashboards.
What you'll get to do
Establish interlock with EBC team and other engagement opportunities
Perform discovery on existing processes
Introduction to CS and Theater Leaders
Stand up straw man process for immediate interlock
Document required prep customer metadata
Identify CS participants for remote/in person EBCs and other engagement opportunities
Determine CSM interdependencies
Repeatable process for CS engagement in EBCs and other engagement opportunities
Templatized presentation artifacts for use in EBCs and other engagement opportunities
Determine method for feedback repository for closed loop analysis
Weave macro level EBC and other engagement themes into broader VOC outcome visibility and reporting
Develop UEM engagement and feedback loop from EBC sessions
Executive facing presentation and communication skills
Leadership acumen at appropriate altitude of understanding to fit various executive needs
Self motivated and proactive leadership ability to self-direct and work independently
Strong customer empathy with passion and drive to assist
Minimum of 3 years in SaaS company orchestrating and delivering Customer Experience programs
Minimum of 5 years of in Customer Success Management or equivalent experience
Tested interpersonal skills working on cross-functional teams with diverse collaborators
Experience managing competing priorities to enhance impact
A focus on results; driving toward meeting and exceeding goals
A proven ability to start with a high-level vision and take it through entire lifecycle including launch and adoption
A level of comfort in both technical & business conversations
A combination of long-range thinking and pragmatic delivery to yield the best short term and long term results
A startup mentality and are comfortable with rapidly changing environments and expectations
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $156,000.00 - 214,500.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $142,400.00 - 195,800.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $129,600.00 - 178,200.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com .
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