Job Information
IBM Technical Account Manager- IIB+MQ Admin in Navi Mumbai, India
Introduction
Technology Expert Labs is seeking an experienced Technical Account Manager (TAM) to join our Expertise Connect subscription team. The Technical Account Manager (TAM) is responsible for ensuring clients receive a higher level of service and added value when using their licensing software from IBM. The TAM has a close working relationship with the client's team and plays an integral role in helping determine the overall life cycle of their IBM software implementation.
Your Role and Responsibilities
Takes ownership of Expertise Connect delivery, act as Single Point of Contact (SPOC)
Provide proactive assistance to help clients sustain and optimize their IBM Software infrastructure
Coordinates delivery of proactive support, skill sharing activities and problem management.
Assist Client with development, implementation, operations, risk avoidance and mitigation strategies and plans
Provides clients with the highest level of remote and/or on-site technical direction for specific supported products, including initiatives such as diagnostic coaching, defect and non-defect problem resolution assistance
Provides direct support or assistance with technical queries from clients and field personnel
Facilitate Client skills development related to the Software Products through mentoring Client personnel during activities in the performance of this service.
Required Technical and Professional Expertise
Who has capability to manage customer expectation, understand technical architecture of customer environment to have a meaningful technical discussion with customer for required actions, who can work with customer to try resolving the problems even before PMRs are raised, who can have a meaningful technical discussion with IBM support to explain them the customer problem and environment to expedite problem resolution, who can pro-actively discuss with customer on new product features which can bring additional value to customer, capable of doing regular architecture reviews, Knowledge sharing workshops, System health check, e.t.c. )
Preferred Technical and Professional Expertise
5-8+ years Industry experience
Good level knowledge on IBM Software product (IBM MQ and IIB)
5+ years of experience in a customer facing positions, prior TAM type roles is advantageous
5+ years outstanding customer relationship management experience
Collaboration skills
About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
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About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
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