Experience Inc. Jobs

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Responsibilities You will receive and process customer service requests for maintenance and repair of physical facilities by telephone or email. You will use computerized asset management systems to create work orders. You will review email requests from the Regional Call Center (RCC) inbox and assign them to Call Center Agents on duty. You will review work performed by the Call Center Agents and forward any problems or concerns to the Lead Program Analyst for action. You will evaluate requests and determine if it should be categorized as planned, unplanned, routine, urgent or emergency work. Requirements Conditions of Employment Qualifications GS-07: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Receiving and processing service requests; 2) Dispatching work orders and following up on completion of work; 3) Classifying the status of all unplanned service request; 4) Entering work orders into MAXIMO to ensure the methods used are technically accurate and in compliance with established instructions, methods, procedures, and deadlines; and 5) Reviewing reports for problems, errors or missing data and validating processed work orders. NOTE This information must be clearly supported in your resume. GS-06: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:1) Assisting with receiving and processing customer service requests for maintenance and repair of physical facilities; 2) Using Microsoft Office Suite programs to create/generate reports; and 3) Assisting with validating processed work orders. NOTE This information must be clearly supported in your resume. Additional qualification information can be found from the following Office of Personnel Management website: Management and Program Clerical and Assistance Series 0344 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is covered by the Department of Defense Priority Placement Program. Several vacancies may be filled. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf. Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below. Vacancies filled from this announcement may be filled at any grade level listed. If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed. This position is part of the Regional Call Center and will be required to work different shifts on a rotating basis, including overnights, weekends and holidays. This position is Emergency Essential and may be required to relocate to another location in the event of any type of disaster (natural or manmade) to another location to continue operations. This position may be required to remain on duty or be called in to duty in the event of a disaster, either manmade or natural.