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Specialist II, ASPAC Exit Management - Japanese - 2406198404W

Description

About Johnson & Johnson

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ .

Position Summary:

The People Experience Operations Specialist II is responsible for execution of various tasks in HR area, especially employee data management in Workday and other HR systems connected to employee life cycle management.

This role is responsible for ensuring a seamless experience for HR customers when using the GS HR services.

This role is responsible for ensuring compliance to the defined processes when engaging with the various end users (employees, managers, other GS and BU departments, suppliers).

This role is responsible for following HR processes, policies and legislation.

Case Management and daily operations

• Receive, assign, update, classify, process cases in case management application for one or more processes

• Identify case challenges and opportunities, and escalate to the supervisor/manager if needed

• Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation

• Update the knowledge management system with new available documents or guidelines

• Proactively monitor the cases to be able to resolve if any action is needed (time; quality)

• Responsibility for delivering upon agreed SLAs

• Ensuring policy and legal compliance

• Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them.

• Participate on daily huddles and follow the instruction of the direct supervisor regarding priorities and assignments.

Continuous improvement

• Identify areas for improvement on daily operational processes

• Provide support to implement improvement initiatives

• Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference

• Focus on increasing satisfaction surveys results – employees and customer

• Participate on training in order to improve performance, process acumen and gain additional knowledge required

• Perform special projects and related duties as assigned

Qualifications

Qualifications:

• Ability to perform administrative activities.

• Demonstrates customer orientation and customer service skills

Ability to accurately collect information in order to understand and assess the clients’ needs and situation

• Strong organization skills, attention to detail and follow through to resolve any outstanding issues

• Sense of initiative and ability to prioritize workload and provide timely follow-up and resolution.

• Strong written and verbal communication skills; handles internal communications and external/client communications with detailed support and assistance in a concise and professional manner

• Discretion, professionalism, confidentiality and judgment

• Technology Savvy

• Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer)

• Ability to work effectively in a fast-paced, self-directed team-based environment

• Enthusiastic team player with a strong drive to create a positive work environment

• Continuous learning attitude - always curious, learn from mistakes, be open minded and willing to learn with others and willing to share knowledge

• Great work ethics – be reliable, meet deadlines, deliver the results, be open to receive feedback

Preferred Knowledge, Skills and Abilities:

• Service Center experience, HR and/or Payroll Service Center preferred

• Basic understanding of HR Functional domains (Benefits, Compensation, HRIS, Workforce Data Administration, HR Business Partnering, Employee Relations) or Payroll

• Experience using Case Management tools (ideally SFDC)

• Excellent communication (oral and written) skills

• Experience using Workday

• Languages skills: English (oral and written) Japanese Language is required

Primary Location Asia Pacific-Philippines-National Capital-Manila

Organization Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ

Job Function HR Operations

Req ID: 2406198404W