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General Dynamics Information Technology IT Manager in Natick, Massachusetts

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: Other

Job Family: Software Development

At GDIT we build cutting-edge applications that help the end user accomplish their mission.

GDIT is your place. You make it your own. Bring your creativity to help us find simple solutions to complex problems. By owning your opportunity at GDIT, you’ll play an essential part in preparing our nation for the future. Our work depends on an IT Manager joining our team to support the Centers for Medicare and Medicaid Services (CMS) Marketplace Assister Technical Support (MATS) Program activities.

At GDIT, our employees are driven, resourceful, and unwavering. The MATS IT Manager position will be responsible for leading IT projects in the Salesforce and AWS platforms. You will work directly and report to the Program Manager to ensure the success of all IT aspects of the program, including team leadership, client relationships, management of contract execution, oversight of strategic initiatives, vendor relationships, and other support responsibilities. This person will bring industry and professional guidance to the Salesforce IT project team to build superior delivery capabilities. In this role, the IT manager will provide technical leadership and hands-on administrative support for the program. The successful candidate will be known as a Salesforce expert internally and externally.

In this role, a typical day will include:

  • Develops an understanding of strategic business needs and provides insight and recommendations to program leadership for technological solutions to meet business objectives

  • Provide technical leadership and hands-on administrative support to the IT project team. Be part of all aspects of IT from day-to-day management, ensures projects are completed on time and according to the highest quality standards

  • Lead client engagements, including marketing and proposal development, delivery, and execution, and provide leadership to a team of business analysts, technologists, and quality assurance specialists.

  • Leads and facilitates IT related continuous improvement initiatives and activities

  • Ensures that Salesforce system always operates; troubleshoots system and technology issues for all areas of the program; administers complex configuration, integration, and maintenance of Salesforce environments

  • Drives client objectives and goals to completion by leveraging strong collaborations across internal and external stakeholders

  • Manages software development or engineering professionals directly and offers leadership, coaching, and training; acts as advisor to subordinates to meet schedules and resolve technical problems.

  • Manage workload for team members and report on project/tasks assignments of all team members on a weekly basis.

  • Assess engagement performance, risks, issues, and impact on solution and service delivery commitments, client relationship

  • Build and maintain high-performance teams

WHAT YOU’LL NEED:

Required Skills and Experience:

  • Bachelor’s Degree and 6+ years of relevant hand-on experience, including technical and/or supervisory experience

  • 3-5 years administering Salesforce or other front/back-office systems

  • Strong IT Management experience working in Salesforce or related CRM platforms (Microsoft Dynamics, SugarCRM, Oracle Siebel, etc.)

  • Experience managing small and large teams in a Waterfall and/or Agile development

  • Advanced computer skills and proficient knowledge of Microsoft Office programs with an emphasis on Excel and Outlook

  • Candidate must be able to obtain a Public Trust clearance and must have lived in the United States 3 out of the last 5 years

Desired Skills and Experience:

  • US Citizen or Green Card holder

  • Salesforce.com Certifications

  • Health Care Industry or Centers for Medicare and Medicaid Services (CMS) experience

  • PMP Certification

  • Experience managing budgets and forecasting for small to medium contracts including staffing, proposal, and subcontract management

  • CSM and ITIL certifications

  • Exposure to JavaScript, CSS, HTML, XHTML, Java, C++ , Apex

WHAT GDIT CAN OFFER YOU:

  • Full-flex work week

  • 401K with company match

  • Challenging work that makes a real impact on the world around you

  • Diverse, highly collaborative teams

GDIT CAREERS

Opportunity Owned

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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