Job Information
Guitar Center Stores, Inc GC Retail Sales Mgr Store 552 23275 Natick in Natick, Massachusetts
This position is for a GC Retail Operations Manager Store 790 with a company located in Natick, MA
Summary: As our Customer Service Manager, you will be responsible managing all sales and margin generating activities of our sales associates, ensuring that the sales floor is properly set and that the staff is properly engaged to provide a great customer experience, all while creating and nurturing our culture of integrity, inclusion, musical passion, and respect.
Responsibilities: Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others; Customer Focus: Understands customer service principles, and able to provide excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers; Delegation: Able to delegate both routine and significant tasks and decisions. Assesses employees' readiness and ability and assigns tasks that are appropriate to their skill level. Follows up as needed and shares both responsibility and accountability; Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Interested in learning about the entire business; Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback; Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
Qualifications: 3+ years of relevant work experience working in retail or in warehouse setting; Valid state driver's license and automotive insurance; Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook); Must be able to work in a loud environment for 5-8 hours; Must be able to work weekends, holiday, and evenings; Must be able to lift up to 50 lbs.
Equal Opportunity Employer