Facebook Vertical Analyst, Commerce Operations in Nashville, Tennessee
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
The Commerce Operations team ensures Sellers achieve success and Buyers can transact seamlessly through trusted connections on Facebook’s family of Apps. Social Commerce is the future of online purchasing and we are at the forefront of creating, building and scaling that experience for our billions of users.
We are seeking a Vertical Analyst to join the Analytics & Business Reporting team, supporting the work of the Commerce Operations Customer Experience team through reporting, data insights and performance metrics.
Provide data insights, determine what is important, clarify next steps and delegate to meet expectations
Design, prototype and test support performance metrics
Create forecasting, monitoring and alerting systems for these metrics
Facilitate data conversations with product, engineering and operations teams to align on shared goals
Create a deep understanding of a complex technical environment through data and reporting
Become an expert in Facebook's commerce and support infrastructure, products, tools, systems, and data
Lead efforts in creating quality assessment systems of complex customer support flows
4+ years of experience designing, running, and presenting data analysis
4+ years of experience querying data (SQL or similar) or performing statistical analysis (R, Python, or similar)
Proven experience building relationships among multiple teams
Experience explaining data analyses to cross-functional teams who are not focused on analytical work
Experience working autonomously and collaboratively
A Bachelor's degree in Science, Engineering, Operations Research, Economics, Business or similar or equivalent professional experience
Experience working in the payments industry
Experience delivering measurable results in customer support or business strategy
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at firstname.lastname@example.org.
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