Experience Inc. Jobs

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Service Quality and Training

Job Summary:

JOB SUMMARY

Responsible for developing and supporting training and communications programs with engaging content, in partnership with subject matter experts across the organization. This includes partnering with the learning management team, creating content for role-specific onboarding using all learning modalities, continuing education, and assigned projects.

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KEY RESPONSIBILITIES

• Develops program plans, goals and objectives in collaboration with program and area leadership.

• Design and develop engaging and effective learning programs that align with operational goals and objectives

• Collaborate and cultivate a consultative relationship with subject matter experts and stakeholders to analyze learning needs and develop instructional strategy (Operations Leaders, Facilitators, Project Managers, and other roles as needed)

• Assist with communication development and graphic design requests

• Utilize instructional design methodologies, adult learning principles, and best practices to create impactful learning experiences

• Conduct thorough needs assessments and performance gap analysis to identify learning objectives and desired outcomes

• Incorporate cutting-edge instructional design technologies and digital tools to enhance the learning experience

• Continuously evaluate and improve instructional materials and programs based on learner feedback, performance metrics, industry trends, and emerging technologies

• Stay current with instructional design trends, eLearning technologies, and industry best practices

TECHNICAL CAPABILITIES

• Quality Management (Advanced): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.

• Networking (Advanced): Build relationships through industry contacts, professional organizations and individuals.

• Peer Leadership (Advanced): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.

• Process Improvement (Advanced): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.

• Mentoring & Coaching (Intermediate): The essence of training and mentoring on the job is transfer of knowledge. Whereas training can be considered more formal and scheduled, mentoring is often in the form of guidance and "hands-on" experiences. The reporting relationship is unimportant since the purpose is to pass on information and experiences. These discussions normally center around a person's goal of learning job procedures, content, standards, analysis and problem-solving.

• Program Management (Advanced): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.

• MICROSOFT OFFICE (Intermediate): Experience with Outlook, Word, PowerPoint, and Teams.

• TRAINING NEEDS ANALYSIS (Intermediate): A process of collecting information about a proposed learning program. A needs analysis addresses the following issues: restating the request, stating the business need, identifying the performance gap, conducting a task analysis, describing the learners, describing the learning environment, and identifying the project constraints.

• ADULT LEARNING THEORY (Intermediate): Knowledge of the principles and practices of providing instruction to the adult learner. Able to focus adult learning goals andthe ability to direct their own learning.

• LEARNING MANAGEMENT SYSTEM (Intermediate): Experience with enrolling learners, reviewing transcripts, loading training sessions, and pulling reports

• INSTRUCTIONAL DESIGN (Intermediate):The systematic development of specifications using learning and instructional theory to ensure the quality of instruction.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

5 years

Education:

Bachelor's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled