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Fiserv Sr. Integrated Solutions - Deposit and Operations Analyst in Nashville, Tennessee

What does a great Sr. Integrated Solutions - Deposit and Operations Analyst do?

  • Provide detailed analysis of potential defects/bugs identified by our client base, which may include but not limited to:

  • Recreating the condition on the test database

  • Using remote access to dial into the client database and/or Data Center

  • Provide scripts using SQL with PLSQL to analyze or troubleshoot data

  • Use/install debug tools to assist with troubling shooting

  • Help client support teams by reviewing cases, troubleshooting, joining calls and providing general support when needed

  • Interacts with development and QA-triage relative to systems bugs and defects

  • Attend special project meeting, release meetings, EIRT calls and client calls

  • Must meet high expectations around aggressive case management goals

  • You will provide detailed analysis of issues; both in writing and verbally

  • Be able to stage test scenarios in test environments, recreating and documenting each step as reported by client

  • Will collaborate with internal groups to resolve client issues, actively contributing to the effectiveness of the team

  • Provide superior client support through excellent written and verbal communication, responsive follow through, and advocacy for client issues within internal groups

  • Will follow internal procedures and processes to streamline the case handling process

  • Will read/understand documented processes for workflow and functionality. Can relay and put in place when necessary

  • Must be analytical with a comfortable level with customer facing role

  • Perform other duties as required

Basic qualifications for consideration:

  • High School diploma/GED or equivalent experience

  • At least 5 years of previous customer applications support experience and 3 years of experience in a bank environment in back-office operations, researching issues related to application area

  • Previous experience using PLSQL

  • General knowledge/exposure to Oracle

  • Excellent interpersonal and communication skills are required, as well as the ability to keep sensitive information confidential

  • Strong research and problem-solving skills

Preferred qualifications for consideration:

  • Understanding of DNA Functionalities and process, including but not limited to:

  • General Deposit Processing

  • ATM/Shared Branching Support

  • ATM Transaction Processing (Card Denials)

  • Daily Network Card File Support

  • Other tasks as needed

  • General understanding of IRA’s - Types (Roth, Inherited, Etc.) and Regulation Guidelines

  • Ability to understand and support Federal and State Regulations and apply rules to DNA Processing

  • General knowledge of Regulatory guidelines and year end processing

  • General knowledge with Safe Deposit Box Methods

  • DNA Authorizations & Cycles

  • ACH Inclearing, Origination and Processing

  • Cashbox set up and processing

  • Branch Configuration & Management

  • Statement Processing & Cycle Configuration

  • FCRM (AML Extract) & Verification Module

  • Surround Product Authorizations and Configuration

  • Proficient PC skills, Microsoft Office application experience

  • Experience in .NET Technology

  • Dedication to quality and high-level customer satisfaction

  • Excellent follow-up skills and attention to detail

  • Ability to deal with time constraints, emotional situations, and conflict

  • Ability to work well independently and within a team

Who we are:

Are you looking for an opportunity to leverage state of the art technology, evaluate new frameworks and infrastructure via POCs, lay down the foundation for a major business transformation initiative, and apply it to a mission critical business?

Find Your Forward at Fiserv, a Fortune™ 500 company, and join the industry leader in financial services technology. You’ll find a reciprocal environment that values collaboration and flexibility. Our rare combination of expertise and creative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide.

"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki/Frank Bisignano, President and Chief Executive Officer

Fiserv is an Equal Opportunity Employer/Disability/Vet.