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Special Projects Coordinator

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Special Projects Coordinator

Salary

$53,977.76 - $84,983.33 Annually

Location

Nashville, TN

Job Type

Full-Time Non Civil Service

Job Number

MAC-07019

Department

Metro Action Commission

Opening Date

11/22/2023

Closing Date

Continuous

• Description

• Benefits

• Questions

Position Description

This is a Full-Time, Non-Civil Service position with Metro Action Commission with health, dental, vision, and other insurance benefits. Partner with community-based organizations to create systems and structures to support youth employment, leadership, financial literacy programs and strategies for skill building. Ensures the program’s compliance with all local, state and federal guidelines and regulations. Uphold the Mission, Vision and Core values of the MAC including exemplary internal and external customer service, teamwork, and treatment of all persons with respect, dignity, and compassion.

Typical Duties

Major Responsibilities

• Develop, implement, support and manage elements of Metropolitan Action Commission’s various initiatives with a focus on designing/implementing exemplary practice for delivery of services, engagement of community and leadership development.

• Coordinating the implementation of designated contracted services.

• Coordinate the evaluation of customer focused campaigns as well as conduct regular customer feedback opportunities.

• Interacts with team members and external partners to present research results, evaluate policies and practices that impact customer experiences and success.

• Work with volunteers and temporary staff in assuring they are trained on and carry out the agency visions and goals related to customer engagement and experience.

• Act as a problem solver and strategist not simply a problem identifier in carrying out strategies to train, guide, and assist in the improvement of the customer experience.

• Leads, coaches, and supports a team to identify opportunities to improve customer experience and design program/project management processes and practices.

• Utilize and leverage communication platform to foster understanding and alignment to the business objectives and the achievement of required results.

• Assist in design of youth services and engagement performance objectives to evaluate and monitor to meet desired outcomes.

• Collaborates with existing partnerships to understand the current resources that are readily available to youth and families.

• Evaluate monitoring activities of all service areas for efficiency and effectiveness and make recommendations to enhance systems, when necessary.

• Generate, analyze and interpret program information reports and utilize the information to recommend and implement strategies to assist programmatic continuous improvement.

• Perform related duties as required.

Minimum Qualifications

Education and Experience

Bachelor’s degree in social work, business administration or a related field and four (4) years of regulation and compliance experience.

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

Performance Standards

• Ability to develop and implement effective and diverse workforce development systems.

• Ability to comprehend complex policies, analyze work processes and train others on these policies and procedures.

• Ability to resolve critical issues across agencies and with agency partners.

• Ability to make rapid work assignments, track deadlines, and coordinate the work with others.

• Ability to communicate clearly, both orally and in writing.

• Ability to analyze and articulate data outcomes from assessments.

• Ability to uphold the agency mission and core values and represent the agency in a positive and constructive manner.

• Ability to work with a diverse and active community.

• Experience in working with families with low incomes.

• Knowledge of human development, family dynamics and needs of youth.

• Knowledge of community resources.

• Knowledgeable of local, state and federal regulations.

• A Master’s degree in business administration or related field preferred.

Please be advised that ALL candidates for ANY position with the Metropolitan Action Commission

will be subject to a background check.

The Metropolitan Government of Nashville and the Metropolitan Action Commission are equal opportunity employers.

In compliance with Tennessee law, all applications are subject to public disclosure.

Requests for ADA accommodations should be directed to Rickie McQueen at (615) 862-8860, Extension 70103.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

Do you have a valid Driver License?

• Yes

• No

  02

  Do you have a Bachelor's Degree from an accredited college or University?

• Yes

• No

  03

  How many years of experience do you have working in human services of community services?

• No experience

• Less than 1 year

• 1 Year

• 2 years or more

  04

  Briefly discuss your experience working in a community services or human services in a full-time (40 hours per week) position/job

  05

  I understand that all related work history/experience, education, certification and/or licenses must be reflected on my application for this position. I further understand that an incomplete application or missing documents may result in disqualification.

• yes

  Required Question

Agency

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx

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