Experience Inc. Jobs

Job Title: Site Manager

Job Description

As a Site Manager, you will be responsible for managing shift schedules, adjusting staffing levels, and coordinating with HR for coverage. You will ensure smooth daily operations, address process bottlenecks, and collaborate with various teams. In this role, you will train and onboard new agents, monitor team performance, and provide ongoing coaching. Additionally, you will review and approve weekly hours for payroll accuracy, handle escalated customer issues, ensure adherence to safety protocols, and manage the use of PPE. You will also submit weekly operational reports and oversee the availability and maintenance of necessary equipment and supplies.

Responsibilities

• Manage shift schedules, adjust staffing levels, and coordinate with HR for coverage.

• Ensure smooth daily operations, address process bottlenecks, and collaborate with various teams.

• Train and onboard new agents, monitor team performance, and provide ongoing coaching.

• Review and approve weekly hours for payroll accuracy, and monitor overtime compliance.

• Handle escalated customer issues and system-related problems, and escalate when necessary.

• Ensure adherence to safety protocols and labor laws, and manage the use of PPE.

• Submit weekly operational reports on performance, staffing, and challenges.

• Oversee the availability and maintenance of necessary equipment and supplies.

Essential Skills

• 3+ years of supervisory experience, preferably in operations or customer service roles.

• Strong organizational and multitasking skills, with experience managing shift schedules and workforce needs.

• Technical proficiency with mobile devices (iPads) and communication tools (Slack, email).

• Excellent communication and leadership abilities, with the capability to coach and mentor a diverse team.

• Experience with performance management, KPI tracking, and process improvement initiatives.

• Ability to work in a fast-paced, physical environment, including standing for long periods and performing vehicle inspections.

• Professional demeanor with strong problem-solving skills and a focus on customer service.

Why Work Here?

Join a dynamic team where your leadership skills will be valued and developed. Enjoy a supportive work environment that encourages professional growth, prioritizes employee well-being, and values a strong commitment to customer service. Benefit from opportunities to advance your career while making a significant impact on daily operations.

Work Environment

You will work in a fast-paced, physical environment that may require standing for long periods and performing vehicle inspections. The role involves the use of mobile devices (iPads) and communication tools (Slack, email).

Job Type & Location

This is a Contract position based out of NA, Tennessee.

Pay and Benefits

The pay range for this position is $23.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Nashville,TN.

Application Deadline

This position is anticipated to close on Feb 20, 2025.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.