Concentrix SIRT - Incident Responder in Nashville, Tennessee
SIRT - Incident Responder
Concentrix Corporation, a global leader in Customer Experience Solutions, is seeking a Cybersecurity Incident Responder, reporting to the Director of Security Incident Response Team (SIRT), within the Concentrix Global Security team.
The Incident Responder will be responsible to lead, manage, and coordinate the appropriate efforts to resolve Cybersecurity incidents and events globally, taking ownership and control of the situation. You will work with a team of technical specialists and will act as the focal point of contact for SIRT, supporting local and extended team members with critical incidents impacting Concentrix users, systems, infrastructure, and resources. You will be responsible for assessing the situation, determining the appropriate response, team involvement, tracking of tasks, and communicating status to leadership.
This role will collaborate and align closely with the Cyber Defense, Cyber Threat Operations, Threat Intelligence, and Vulnerability Management teams to enhance prevention, detection, response, and remediation capabilities.
This is an individual contributor role who will be focused on leading security incidents and actively working them towards closure. This role will exhibit leadership over security events and appropriate personnel related to an event, to ensure command and control of the situation.
Essential Functions and Responsibilities:
Provide 24x7x365 support for security incidents impacting mission-critical business and IT infrastructure, including supporting global incident management and response, remediation, and reporting.
Responsible for working alongside, and understanding in-depth technical teams (e.g., I.T., Security Operations Center, Threat Operations, Legal, HR, Privacy)
Support and maintain communication with all stakeholders regarding incident response activities, ensuring timely and accurate communication.
Participates in the development of Global Security strategic objectives and execution of those plans
Provide post-mortem reporting for leadership detailing security threats, technology gaps, business impact, or miscellaneous security issues.
Ability to provide leadership and management over multiple incidents concurrently.
Ability to accurately triage incoming events and/or escalations to determine viability for action from the SIRT, and capability to push back on potential false escalations that do not meet these criteria.
Recognize and promptly identify critical situations which could result in significant business, regulatory, and reputation impact on Concentrix or its partners, and communicate appropriately.
Document incident specifics such as threat actors, threat vectors, modus operandi, and gaps leading up to the event.
Document root cause analysis and lessons learned for long-term remediation efforts.
Contribute and support other special projects and initiatives in support of the Global Security team.
Provide and propose solutions to peer groups focusing on reducing our attack surface and exposure to cybersecurity and fraud-related incidents targeting Concentrix's global infrastructure.
Produce and maintain incident documentation in various formats including incident chronology, stakeholder status updates, executive briefing notes, and post-incident reports.
Experience in project management with a proven ability to drive teams, individuals, and tasks to completion.
Ability to work with a remote, diverse, and global workforce.
7+ years of experience in multiple verticals, such as I.T. operations and/or Cybersecurity, in a program or project manager capacity OR 5+ years as a Cybersecurity Incident Responder
Prior experience in multiple industry verticals, such as finance, government, retail, and/or manufacturing, is highly desired
BS/MS degree in Computer Science, Computer Engineering, Cybersecurity OR equivalent experience including industry certifications
One of the following certifications is highly desired: GCIH, E|CIH, CERT-CSIH
One or more of the following certifications are recommended: CISSP, CISM, GSEC, PMP or PRINCE2
Working knowledge of computer operating systems (Windows, Mac OS, Linux), computer networking (ports, protocols, fundamentals), SANS Critical Security Controls, and NIST Special Publications 800-37, 800-53, & 800-61
An understanding or proficiency in multiple languages, is highly desired
Familiarity with common frameworks and data privacy regulations such as GLBA, GDPR, SOX, PCI-DSS, NIST, and law enforcement guidelines
Knowledge of basic cyber forensic methodology, including but not limited to: Evidence preservation and collection, chain of custody, data recovery, data analysis, and reporting
Excellent communication and presentation skills, ability to concisely deliver information to executive leadership including the C-Suite and/or client and customer executives
Ability to travel domestically and internationally (Infrequent; as absolutely necessary; >10%)
Oral and written fluency in English is Required
This is a full-time direct hire position
No sponsorship is currently available
No third-party firms
USA, OR, Work-at-Home
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
Were a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!
In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, were disrupting the market by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the worlds best brands. Concentrix. A passionate company powered by passionate people.
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