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Vanderbilt University Medical Center Senior Cisco Telephony Application Developer (Remote Available) in Nashville, Tennessee

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.


VUMC IT Pt. Access Suppr Svcs

Job Summary:


This role will be developing and modifying our Cisco telephony application and assist in the adoption of Cisco’s Packaged Contact Center Enterprise (PCCE) platform. This role is critical in assisting in strategic planning, short- and long-term deployment and integrations of the Cisco PCCE Platform with Interactive Omnichannel features and services and advise how to best exploit technology to enable business goals and outcomes. Functions as lead on projects. May lead teams. Coaches development of Application Developers.



• Develops or modifies software.

• Ensures appropriate documentation for all development and modification.

• Ensures integrity and security of institutional data.

• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Basic Qualifications:

8+ years of experience with Java or Python, or 6+ years with Masters in related field Experience building enterprise applications with either Angular or React 2+ years of UCCE or UCCX Web development of Finesse/CUIC/CUCM/ECE 5+ years of experience in 3 party integrations and custom application development and deployment Proficient in SQL/NoSQL and other databases/persistent stores including: MySQL, Postgres, Redis, DynamoDB, ElasticSearch, Informix, and MongoDB Experience building highly available, resilient, scalable, performant application deployed on public cloud (AWS / Azure / GCP) as well as hands on experience building SaaS applications using cloud native technologies

Preferred Qualifications:

  • Strong experience with AWS technologies, including Route53, CloudFront, API Gateway, Aurora RDS, DynamoDB, ElasticCache, EKS, ECS, S3, AWS SDK, Lambda, and SQS

  • Proficient in writing unit and integration test cases and hands-on experience with complete CI/CD tooling, including GIT, CICD tools, and security scans

  • Knowledge of Linux administration, adept at using console commands, scripting, and utilities such as PERL and BASH

  • Demonstrated experience in building REST APIs and utilizing OpenAPI/Swagger Spec

  • Proven experience with Agile Development, CI/CD tools, project tracking tools, and familiarity with GRPC, GraphQL, and automation tools like Ansible, Chef, Puppet, Selenium, and Cypress


• Applications Development Standards and Procedures (Intermediate): Demonstrates mastery of the applications development standards and procedures in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully following applications development standards and procedures without requiring support and instruction from others. Able to train and educate by setting the example, giving appropriate instruction, providing leadership, and generally raising the level of performance of others while on the job. Demonstrates an attentiveness and vigilance regarding violations of standards and procedures, and takes appropriate action to remedy.

• Applications System Analysis (Intermediate): Demonstrates mastery of systems analysis tasks independently and without support from others for moderate to difficult applications, such as batch, on-line and event-driven. Has conducted all of the tasks and activities required to complete the systems analysis phase and participated in the process of fully designing, developing and implementing the system. Has participated in feasibility studies and cost benefit analyses. In terms of structured systems analysis, if applicable, has used data flow diagrams to define work flow and data structure diagrams to refine data base needs in a simple system. Has independently used structured English to define processes and has participated in data flow transformation analysis resulting in the physical data flow diagram of the proposed system.

• Applications System Design (Intermediate): Demonstrates mastery of systems design tasks independently and without support from others for moderate to difficult applications, batch, on-line and event-driven. Has conducted all of the tasks and activities required to complete the systems design phase and participated in the process of fully developing and implementing the system. In terms of structured systems design, if applicable, has knowledge of all the tools of a structured design. Has applied structured design tools independently to the design of moderately complex systems.

• Application Development (Advanced): Demonstrates expertise of application development tasks for complex applications. Has played a lead role in the conduct of all of the tasks and activities required to complete the application development phase and participated in the process of fully implementing the system. In terms of structured programming, has used structured code to produce modules of complex logic. Familiar with the basic principles of structured design as applied at the module level and has environmental knowledge of data structure. Is capable of educating others in the use of structured code and has been involved in directing the work of others.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:



Work Experience:

Relevant Work Experience

Experience Level:

5 years


Bachelor's (Required)

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled