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Amazon Program Manager III, North America Direct Fulfillment Operations in Nashville, Tennessee

Description

Have you ever ordered a product on Amazon and when your order arrived, wondered how it got to you so fast? Did you ever think about where it came from and how many systems coordinated to make it happen? If so, the Amazon Global Supply Chain Optimization Technologies (SCOT) might be a fit for you. Our innovations get customers the products they want, at the right price, faster than anyone else. We build the technology that makes the magic of Amazon happen for hundreds of millions of customers around the world.

Watch this video to learn more about our organization, SCOT: http://bit.ly/amazon-scot.

The Amazon SCOT organization is expanding our Direct Fulfillment (DF) team. The Direct Fulfillment channel allows Amazon to fulfill customer orders directly from our vendor’s warehouse, and is one of the fastest growing supply channels at Amazon. Through Direct Fulfillment (a.k.a dropship), our team enables broad in-stock selection for Amazon’s customers, at the quality and speed of delivery they have come to expect. We are looking for a Program Manager (L6) to be part of Direct Fulfillment team and lead 1P carrier initiatives and business development. This team leads planning and execution for NA Direct Fulfillment’s 1P carrier capacity, determining services needed to provide services for thousands of vendors.

Key job responsibilities

Work on 1P business development opportunities to expand the 1P carrier adoption and onboarding amongst the vendors.

Work with partners in Amazon logistics business, Amazon Procurement, and 1P Carriers to align capacity to demand, with respect to origin location, size, special handling requirements, and speed expectations.

Build alignment with internal and external transportation providers; negotiate and deliver incremental carrier capacity when needed to meet program volume, particularly for Prime week and Peak season.

Develop mechanisms to provide visibility to performance and hold partners accountable.

Work with Direct Fulfillment colleagues in Business Development, Account Management, Product, Tech as well as Amazon internal carriers to build processes and tools to enable scalable and flexible operations and drive growth towards program goals.

Influence the vision and detailed requirements for automated solutions to enable our business to manage key levers like transit time, transit time contingencies, and carrier capacity.

A day in the life

The successful leader in this role will demonstrate the ability to leverage existing products and services while simultaneously exploring new offerings and business models.

You will: (1) Engage senior Operations and Retail leaders around a forward-looking strategic aspiration. (2) Explicitly hold the tension between the demands of innovation and the core business. (3) Embrace the ambiguity of multiple agendas in driving CX, cost and carrier capacity sourcing strategies. You “Think Big,” seeing beyond barriers (including limitations of technology and operation capabilities in the short/medium term) and challenges to reset the bar.

About the team

The Amazon SCOT organization is expanding our Direct Fulfillment (DF) team. The Direct Fulfillment channel allows Amazon to fulfill customer orders directly from our vendor’s warehouse, and is one of the fastest growing supply channels at Amazon. Through Direct Fulfillment (a.k.a dropship), our team enables broad in-stock selection for Amazon’s customers, at the quality and speed of delivery they have come to expect.

About the team

The North America Direct Fulfillment is a fast growing, dynamic team responsible for driving operational excellence and growth for an alternative fulfillment channel shipping directly from the Vendor to the Consumer. We strive to make everyone on and associated with the team feel welcome and have fun together.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA | Nashville, TN, USA

Basic Qualifications

  • 5+ years of program or project management experience

  • Experience using data and metrics to determine and drive improvements

  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

  • 2+ years of driving process improvements experience

  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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