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NASCO Principal, Product Management, CRM & Servicing Solutions (Director Level) in Nashville, Tennessee

Overview

We are looking for a Principal Product Manager of CRM & Servicing solutions. You will be a great fit if your bring experience at an enterprise grade software company building CRM applications, ideally for the healthcare market. Have you built a fantastic CRM? We want to hear about it!

We need a key product leader who effectively integrates, motivates and builds relationships with and between product team members, customers, key stakeholders, executives, and other individuals or organizations involved with the end-to-end product life cycle. Effective communication across all levels of the organization and to customers is essential.

We are redefining our organization and you could be a part of exciting growth. You’ll apply strategic thinking as you provide ongoing market analysis, competitive analysis, customer interaction and collaboration with engineering/development, business and financial stakeholders. In this role, you will define product strategy and goals to meet strategic goals, set priorities, guide and support development and operational activities, and provide direction and oversight to product teams. This role will be assigned a strategic and broad scope of responsibility across key start up product(s) or solution areas.

Responsibilities

  • Creates a close working relationship with the Product Owner to make appropriate decisions relating to product development by providing clear guidance and setting “guardrails” to operate within

  • Establishes product roadmaps and release plans that satisfy requirements and achieve customer outcomes

  • Leads customer advisors in product portfolio committees by demonstrating the ‘Voice of the Customer’ internally

  • Solves and validates potential solutions with customers and the market by discovering key pain points and problems worth solving

  • Develops a deep understanding of business goals and processes to inform product priorities and enhancement recommendations

  • Develops business cases to meet strategic initiatives and define Epics from which Product Owners can develop release plans

  • Translates desired business outcomes into actionable product and technical requirements in partnership with engineering resources and technology advisors

  • Maintains and prioritizes epic-level roadmap to support multiple product delivery teams in the release lifecycle

  • Manages product investment decision making and the overall financial performance of the product, taking a return-on-investment approach to increase the value while balancing product costs

  • Communicates with product stakeholders to surface, balance and prioritize feedback from multiple groups such as sales, marketing, customer support, customer experience (CX) and user experience (UX) leaders, as well as customers and the market

  • Communicates the product strategy, and ensures a common understanding among internal and external stakeholders

  • Maintain a groomed backlog of innovation and investment ideas

Qualifications

Required Knowledge, Skills, and Abilities:

  • Ability to facilitate difficult discussions and prioritize competing interests by managing both strategic and tactical interests

  • Ability to work effectively and influence cross-functional teams without formal authority leading to positive outcomes and goals

  • Ability to surface, prioritize and balance multiple stakeholder priorities

  • Ability to define and launch products

  • Skill in problem-solving and analytical thinking

  • Ability to deal with uncertainty

  • Skill in oral and written communication

  • Skill in presenting to clients and representing the organization in the market

  • Ability to build strong relationships and collaborate across diverse and matrixed stakeholders and customers

Experience:

  • 10 years of experience as product owner, product manager or similar role

  • 3 - 5 years of experience working in healthcare IT or software

  • At least 1 year experience building CRM applications, preferably in healthcare

  • Depth of experience across product management skills with a track record of delivering successful products to market

  • Practical experience or technical background with expertise and experience in SAFe/Agile/Waterfall development methods

  • Experience developing and managing product roadmaps, goals and themes, for more one or more products in a product portfolio

  • Proven experience with design thinking principles and customer/user experience centered design frameworks

  • Experience with researching and understanding both market and customer needs

  • Experience leveraging data to inform decision making and assist in solving engineering problems

Required Training, Certification and Education:

  • Bachelor’s degree (B.A.) product design, engineering, business or related degree; or equivalent work experience

Benefits and Perks:

  • Work/Life Balance – NASCO helps you find success at the workplace, and at home

  • Matching 401(k)

  • Employee Recognition and Bonus Programs – When NASCO is successful so are our employees!

  • Tuition Assistance – Learn, develop, and grow… on our dime!

  • E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost

  • Choice of Blue Cross Blue Shield Medical, Dental and Vision Plans

  • Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses

  • Wellness Program

  • 17 Days of Paid Time Off (PTO) per year – not including major holidays. That’s just starting out

  • Company discount plans on mobile, technology services, etc., to help you save money

NASCO is an Equal Opportunity Employer/veterans/disability/race/color/religion/sex/sexual orientation/gender identity/national origin. Must have legal authority to work in the US

We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment

Location US-Home Office/ Remote

# Positions 1

Category Management - All Openings

Travel Requirements 0-20%

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