Job Information
eCapital Platinum Account Manager in Nashville, Tennessee
Who We Are
eCapital Freight Factoring is the fastest growing freight factoring company in North America. We are innovators and revolutionaries in our industry, determined to deliver best-in-class products and service. Our industry leading team provides financial support to transportation companies in Canada and the USA. We are looking to add a member to our Customer Service team!
Who You Are
eCapital is currently seeking an Account Manager to join our Platinum Customer Service team in the Nashville office. At eCapital, our employees are the base of our business, and dynamic employees enable us to service our clients in the most exceptional manner.
The hours for this position are 9am-5pm, Monday-Friday.
As an Account Manager, you will work closely with our clients to help them with their financial needs by providing advice, solutions, and overall account management. You will be responsible for a high level of correspondence with our clients on a daily basis.
Responsibilities
Approving and processing client funding
Providing accurate management of held and/or denied invoices
Evaluating/mitigating financial exposures and/or risk related to client invoice purchases
Facilitating customer compliance
Communicating and coordinating with internal colleagues by phone and email
Providing exceptional customer service and support to our $200k+ clients with a positive, professional attitude
Skills and Experience
Ability to prioritize tasks and client inquiries
Ability to spot, take ownership, and solve problems
Strong attention to detail with an ability to spot errors
Highly accurate math/accounting skills
Customer service orientation with an ability to remain focused and friendly
Proficient in Microsoft Office
Previous call center experience is an asset
Qualifications
Post-Secondary education in Accounting, Business or a related field is preferred
What we Bring
Salary: $21.00 per hour
Permanent Full-time, In Office
Annual Bonus Incentives
Unit Incentive Plan
Vacation & Sick Time
Health, Dental, and Life Benefits
401k Matching up to 5%
Abundant professional development opportunities at a growing and thriving Fintech company!
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