U.S. Army Accession Command IT Specialist (Customer Support) in Nashville, Tennessee
Summary About the Position: This position is located at: The United States Accessions Command, 3rd Brigade United States Army Recruiting Battalion - Nashville, Administration/Logistics Division, Nashville, Tennessee. Responsibilities Determines what telecommunication service and/or equipment is authorized in each location. Troubleshoots all aspects of workstations to include hardware, software, and network communication difficulties. Provides training and orientation to all new personnel on available automation and communication resources. Serves as alternate Information Assurance Security Officer. Manages security access controls, physical security, password control, and ensuring that accountability of all software is maintained. Manages accounts for user access to Army Information Systems on the Defense Information Network. Executes and evaluate automated scans of IT equipment; prepares a variety of technical reports. Provides automation support for battalion and subordinate unit personnel. Loads commercial software on personal computers. Conducts periodic 100% inventory of IT assets within the Recruiting Battalion area of operations. Provide technical assistance to computer users. Assists in set-up of new hardware and software on personal computing devices, file print servers, and networks. Develops macros, or detailed procedures and functions. Knowledge and familiarity with Microsoft, Apple, and Linux/Unix Operating Systems platforms. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled Veterans Current Department of Army Civilian Employees Interagency Career Transition Assistance Plan Military Spouse Preference (MSP) for Overseas Employment Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for IT Specialist (Customer Support): Education: Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR Basic Requirement: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Examples of IT-related experience demonstrating this competency includes completing work independently that rarely requires editing or review by others. Customer Service - Examples of IT-related experience demonstrating this competency includes resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. Oral Communication - Examples of IT-related experience demonstrating this competency includes expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. Problem Solving - Examples of IT-related experience demonstrating this competency includes identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. AND Additional Requirement for IT Specialist (Customer Support): Specialized Experience: One year of specialized experience which includes providing technical support to resolve customer information technology related issues; Installing, testing, and troubleshooting hardware, software, and network components; and Implementing information systems, programs, policies, cybersecurity, and tools; providing orientation to newcomers and training to staff on local computer procedures and maintaining accountability for all IT related equipment, personnel information, password control, and software. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07). You will be evaluated on the basis of your level of competency in the following areas: Customer Service Information Assurance Operating Systems Technical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07). Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information This position requires a certification and must be obtained within 6 months. Please see Conditions of Employment for more information. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct deposit of pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP) 34 - Information Technology/Cyber Management position. You may claim military spouse preference (MSP). If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration. Multiple positions may be filled from this announcement. Salary includes applicable locality pay. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/. Position may be filled as a temporary promotion, temporary reassignment, or temporary change to lower grade NTE 13 months by a current permanent Army employee. Temporary promotions, reassignments, or changes to lower grade may be extended up to a maximum of five years, and may be made permanent without further competition. Position may be filled as a temporary appointment NTE one year, if the candidate is not a current permanent Army employee. Temporary appointments may be extended up to a maximum of three years.