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Description

Amazon is seeking an intuitive, high-judgment, self-motivated, and creative communications professional to join our Operations Internal Communications (OIC) team.

As an Internal Communications Specialist, you’ll help manage strategic and tactical internal communications for the Return Logistics business line, in addition to supporting executive communications. From creating employee-facing communications about critical policies and changes to identifying positive storytelling opportunities, you will be a key partner to project teams and executives within the business.

The ideal candidate must be a team player, able to act independently, have exemplary writing skills, a proactive work ethic, and a talent for developing creative approaches to difficult communications challenges.

This role can be based in Nashville, TN; Arlington, VA; or Seattle, WA with an ability to travel occasionally to other Amazon sites across North America.

Key job responsibilities

In this role you will:

• Write, review, and manage business-specific email communications, updates, change announcements, leadership messaging, and ad hoc communications

• Develop strategic and innovative internal communication plans

• Coordinate the delivery of content across internal channels

• Oversee the strategic editorial calendar and capture team metrics for reporting to key internal stakeholders and informing forward-looking communications strategies

• Proactively build trust and maintain strong, cross-functional relationships with key internal stakeholders – from Operations associates to executive leaders

• Manage complex, fast-moving, and unexpected communications challenges with an ability to look around corners for risk

• Be the employee experience advocate, representing and protecting this through all strategies and decision-making

• Manage and support crisis communications on a rotating basis, a one-week rotation 1-3 times per year providing 24/7 on-call support for the North America crisis communications team

• Roll up sleeves and get work done, even when at times it’s outside the scope of the job

About the team

Amazon Operations Internal Communications (OIC) is on the front lines of creating content to inform, engage, and inspire our thousands of Operations employees and support teams around the world. We are strategic thinkers; impactful storytellers and writers; communications consultants, crisis and risk managers, and brand ambassadors focused on delivering communications that build the Amazon reputation from the inside out.

Basic Qualifications

• 5+ years of recent professional communications or public relations experience

• Bachelor's degree in communications, public relations, or a related field

Preferred Qualifications

• Experience in internal communications with a preference for operations or frontline communications knowledge

• Experience with a national or global company

• Experience executing highly successful, creative, and complex communications plans

• Excellent written and verbal communication skills

• Experience in change management or issues management

• Experience developing relevant content for a diverse, dispersed, and mobile workforce

• Strong project management skills, handling multiple tasks and evolving priorities

• Possess a strategic approach to problems solving

• Ability to exercise high judgment, particularly in narrow time-frames and when dealing with ambiguity

• Adaptable and willing to pivot quickly to meet emerging demands

• Keenly focused and able to pay careful attention to important details

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,900/year in our lowest geographic market up to $147,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.