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This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2224968

Utility Billing Specialist I\ \ Hiring Salary Range: \$20.00-\$22.19 DOE\ Position Salary Range: \$20.00-\$26.87\ \ Bilingual Preferred but not required.\ \ Job Description\ Department: Finance-Utility Billing\ Reports to (Role): Utility Billing Supervisor\ Job Code: 5281\ Travel Required: None\ PERSI Eligible: Yes

The City of Nampas Utility Billing Department seeks a motivated employee who courteously and professionally greets and responds to customer inquiries via telephone, email, or face-to-face meetings. Additionally, someone who establishes and maintains customer accounts processes payments and cash receipts and provides information to customers about their accounts, city utility service, policies, and procedures will work independently under general supervision and within established guidelines and procedures.\ The principal function of an employee in this class is to perform a variety of general clerical, cashier, and customer service duties for the Utility Billing department. The work is performed under the supervision and direction of an assigned supervisor, but some leeway is granted for the exercise of independent judgment and initiative. The nature of the work required that an employee in this class establish and maintain effective working relationships with assigned supervisors, other City employees, and the general public.\ \ ESSENTIAL FUNCTIONS:\ Answers department telephone calls, receives and greets customers in the city and provides information to callers and visitors or refers them to the appropriate city departments or personnel.\ Receives cash for designated items and makes appropriate changes as required.\ Gathers, assembles, updates, distributes, and/or files various information, forms, records, and data as requested.\ Assumes responsibility for other duties as required or assigned.\ Provides needed information and demonstrations concerning how to perform certain tasks to new employees in the same or similar class of potions.\ Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas.\ Opens new utility accounts and collects deposits.\ Provides information to customers regarding their accounts and updates general customer information accordingly. Informs and educates customers about City utility services, policies, products, and billing procedures.\ Adjusts customer accounts due to move-ins, move-out, leaks, low-income discounts, and bankruptcies. Researches discrepancies and performs general account maintenance to ensure customers are accurately billed. Audits annual water updates for excessive or zero usage.\ \ ADDITIONAL FUNCTIONS:\ May perform other duties as assigned.\ WHAT YOU WILL BRING\ \ REQUIRED EDUCATION, EXPERIENCE, & LICENSE/CERTIFICATIONS:\ High School Graduate or General Education Degree (GED): Required\ 1 plus years of experience in clerical experience or any combination of experience and training which provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.\ Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks and the ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:\ Some knowledge of modern office procedures, practices, and equipment including modern office filing systems and procedures, and good phone etiquette.\ Ability to communicate effectively with others, both orally and in writing, using technical and non-technical language, and deal with a wide range of persons, including situations in hich individuals may be upset over some issue involved with City activities and policies.\ Ability to understand and follow oral and/or written policies, procedures, and instructions; use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions and prepare and present accurate and reliable reports containing findings and recommendations.\ Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.\ Displays integrity, ingenuity, and inventiveness in performing assigned tasks.\ Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.\ Responds to citizens\' questions and comments in a courteous and timely manner.\ Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.\ Is punctual and timely in meeting requirements of performance, including attendance standards and work deadlines.\ Communicates information an