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Marriott Front Office Agent (m/w/d) in Munich, Germany

Job Number 22110383

Job Category Rooms & Guest Services Operations

Location Munich Marriott Hotel, Berliner Strasse 93, Munich, Bayern, Germany

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Top class service

The first impression counts - and that first impression is you. You welcome our guests warmly and help them with any questions they may have about their stay. You provide information about the offers in our hotel and have valuable tips about the surrounding area at the ready. You give everything to make the visit in our house an unforgettable experience for our guests - up to the check-out.

To strengthen our team, we are looking for a full-time Front Office Agent (m/f/d) as soon as possible.

This is what your day looks like:

  • You ensure the optimal preparation of the stay of our guests, check them in and are also the most important contact person afterwards.

  • In coordination with the housekeeping you make sure that the rooms are ready on time.

  • If something is not quite right, you take care of it and pass on the challenge to the right place

  • You respond to all questions, messages, calls or concerns of our international guests, also in chat via "Mobile Guest Services powered by Salesforce".

  • You work closely with all departments in the hotel to provide the best possible stay for our guests

What we want from you:

  • Completed vocational training or studies in the hotel industry

  • First work experience in the field of reception is an advantage

  • Passion as a host and pleasure in dealing with our international guests

  • Distinct team spirit

  • Absolute reliability and sense of responsibility

  • Flexibility, solution-oriented action and multitasking skills

  • MS Office knowledge, as well as knowledge of the hotel program Opera is an advantage

  • Very good knowledge of German and English

What would you do with €250?

Our benefits are designed to help you get the most out of every day. That is why you get to choose an additional individual benefit based on your needs.

From fuel vouchers, a higher travel allowance, additional insurance to extra vacation days, there is plenty to choose from. *

And what else we have for you:

  • Permanent and secure employment contract

  • An open and diverse work environment with flat hierarchies and plenty of room to contribute your own ideas and initiatives

  • Structured induction within the department

  • Continuous development opportunities including regular feedback meetings and training sessions

  • Positive team spirit with joint events

  • "TakeCare" program with many offers around the topic of health and mental wellbeing

  • Travel allowance for public transport or discounted parking space

  • Free cleaning of work clothes

  • Worldwide discounts at all 8000+ Marriott International hotels, plus 20% off at our restaurants, bars and on spa offerings

  • Additional discounts when visiting our own restaurants & bars, as well as at our Munich Marriott hotels

Do you feel like embarking on your career journey with Marriott?

In our team you have many opportunities to contribute your talent.

Apply now - we look forward to receiving your application!

Munich Marriott Hotel

Berliner Str. 93

80805 Munich

Sabine Lambrecht

Director of Human Resources

+49 89 36002 830


  • Individually selectable benefits are calculated on a pro-rata basis, taking into account the date of entry and working hours.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.