Experience Inc. Jobs

Job Family: Customer Services

Req ID: 426178

Supplyframe Customer Success Manager m/f

Digital continuity, multiphysics simulation, digital twins, data exploitation, industrial metaverse...

The Siemens Digital Industries Software portfolio supports all industrial sectors (Automotive, Aeronautics, Electronics, Energy, Pharma, Cosmetics, Food, etc.) in their digital transformation.

Come and demonstrate your ingenuity with us and give new meaning to your career in a dynamic commercial and human environment!

Supplyframe, a Siemens company, is the leading source-based design intelligence platform for the global electronics value chain, with solutions that interpret billions of signals of intent, demand, supply and risk to provide insights throughout the product lifecycle from concept to market. A community of over 10 million engineering and supply chain professionals engage with our search, media and SaaS solutions to optimize more than $120 billion in annual direct materials spend. Headquartered in Pasadena, California, Supplyframe has offices in France, the UK, the USA and China.

Your playground:

Supplyframe is looking for a Customer Success Manager to join its Customer Success team. You will report to the Team Manager.

The role of Customer Success Manager embodies the image of our company and the voice of our customers. Demonstrated passion and exceptional interpersonal skills are therefore essential. This full-time position also requires initiative, good judgment, sales skills and an unwavering drive to achieve results. We're looking for dynamic, flexible and innovative leaders to maintain the high standards that define what it means to be a Framer.

• You establish and maintain complex customer relationships with senior executives, while communicating effectively on how Supplyframe meets their needs and objectives.

• Your interpersonal and communication skills, in both French and English, enable you to foster effective collaboration within the extended team. Curious and at ease in a scientific environment, you also have a strong capacity for synthesis.

• You help customers adopt a value-based strategy and follow up with personalized success plans.

• You participate in contract renewals and manage all associated activities, including the coordination of proposals, resources, billing and other deliverables, to facilitate renewals and changes.

• Advocate customer needs and concerns to all departments.

• Suggest improvements to processes or documentation.

• You collaborate with the pre-sales team to align results with value and ensure a smooth transition to customer success and solution delivery.

• You liaise with operations and development teams to resolve issues and provide feedback on how Supplyframe customers can be better served.

• You will manage customer loyalty by tracking progress against success plans, solution adoption and achievement of success indicators.

• This permanent position is based in Grenoble (38) and is available as soon as possible.

Assets to succeed:

• Master's degree (Bac+4 or Bac+5) or equivalent.

• Proven experience in an account management or customer service role.

• Expertise in customer management at corporate and strategic account levels.

• Proven communication and executive relations skills.

• Industry experience essential - procurement, supply chain, engineering.

• Technical aptitude and experience with web technologies and commonly used enterprise applications.

• Strong analytical skills and attention to detail.

• Ability to thrive in a demanding, fast-paced environment, while managing multiple tasks and meeting deadlines.

• Experience with Salesforce or another CRM system.

If you're reading this ad and wondering whether you should apply, then apply! There's no such thing as a perfect candidate, and we don't expect you to master all the areas mentioned. Above all, we're looking for people who know how to get along and fit in with our teams, with motivation, enthusiasm and a desire to learn.

Why join us?

Joining Siemens Digital Industries Software gives you the opportunity to work in an international, high-tech environment. You'll benefit from an environment conducive to your development and success.

At Siemens, we are constantly striving to build a better future. To do this, we need the most innovative and diverse digital minds to design tomorrow's reality.

We value diversity as the inclusion and collaboration of different thoughts, backgrounds, experiences and expertise, at all levels and dimensions of the organization. That's why Siemens Digital Industries Software recruits and recognizes all talents.

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