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Crawford & Company Claims Support in Muncie, Indiana

Excellence In Everything We Touch

Position Summary

Support staff assists the investigations department by creating new claims on the Praxis database for each potentially-recoverable file, retrieving images and data from clients’ claim systems and transferring them to the Praxis database, and manually transferring all vital data from customers’ claims systems to Praxis database. This position works under direct supervision of the Intake Manager.


  • Creates new claims and updates existing claims in company database.

  • Attaches newly received documents to appropriate claim files in company database and notifies appropriate party.

  • Documents all updates and attachments in claim files by noting activities.

  • Remains up-to-date on efficient use of clients’ systems

  • Operates a multi-line telephone system.

  • Trains new and existing employees on proper methods and procedures.

  • Performs tasks as requested by audit, investigation, and recovery units.

  • Performs all other duties as assigned


  • High school diploma or equivalent.

  • Decision-making skills, analytical skills, accuracy, and attention to detail.

  • Proficient use of MS Office applications and PDF documents.

  • Adaptability to new and changing claims data filing systems.

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family.

  • Our total compensation plans provide each of our employees with far more than just a great salary

  • Pay and incentive plans that recognize performance excellence

  • Benefit programs that empower financial, physical, and mental wellness

  • Training programs that promote continuous learning and career progression while enhancing job performance

  • Sustainability programs (https://www.crawco.com/about/social-responsibility) that give back to the communities in which we live and work

  • A culture of respect, collaboration, entrepreneurial spirit and inclusion

    Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Posted Date2 months ago(1/30/2023 7:01 AM)

Requisition ID2023-21362

Job LocationsUS-IN-Muncie

Position TypeRegular Full-Time


Business UnitCSS_Platform Solutions