Medtronic Technical Consultant Neuromodulation in Munchenbuchsee, Switzerland
Technical Consultant Neuromodulation
16 hours ago
Careers that Change Lives
The role of the Technical Consultant (TC) within the Neuromodulationteam is required to work in line with business needs in order to grow Medtronics business and marketshare whilst ensuring optimum therapy outcomes forpatients.
TCs need to develop strong relationships with customers, providing onsitetechnical support, liaising between customers and cross-functional internal teamsto ensure the timely and successful delivery of our service and product solutions
according to customer needs whilst improving the entire customerexperience.
A Day in the Life
Main job duties and responsibilities include:
Ensure own product knowledge remains up to date for all current products. Assumethe responsibility for self-directed learning as well as participating in classroom ledtraining
Ensure own competitor knowledge remains up to date along with the ability topromote Medtronic products in line with clinician and service needs
Strive for successful patient outcomes through Medtronic Pain therapies
Operate as the lead point of contactfor all technical matters specific to yourcustomers needs, managing theatre and clinic sessions relating to trial,implantation andprogramming
Act as liaison between Medtronic, clinical and non-clinical customers in day to dayactivities including inventorymanagement and technicalqueries.
Identify and deliver appropriate training at an accountlevel. Deliver and participateas required atregional nurse training programs.
Ensure appropriate implantertraining needs are appropriately met through training courses
The accounts are managed following their segmentation and as described in thegovernance playbook for Customer targeting and value proposition
The focus should be on the XL-L-M accounts: 40 % at XL and Large accounts. (20 % - 20 %); 40 % at M accounts and 20 % at S accounts
Share marketintelligence with management and colleagues
Assist Field sales rep and BDM with forecast and track key account metrics (e.g.quarterly sales results and annual forecasts). Prepare reports on account status asrequired.
Complete all administration tasks including SFDC on regular basis.
The TC will consistently input all data in SFDC, MMX and Crossworld in line with theSET guidelines(sales excellence tools). Implant data, time allocation, and supportthe FSR with the inventory and UBD management
There is a large technical component to the role, managing both customer andpatient interactions with Medtronic devices. TCs will provide technical support,perform trouble-shooting functions and resolve customer issuesin accounts.
TCs along with Field sales representativeswill deploy adequate TE activities to reduce thereliance on clinical/follow-up support for accounts to become self- sufficient.
The TC will invest 100 % on support activities (Implants, follow up,..)
Must Have: Minimum Requirements
Healthcare related experience with a commercial mindset.
Knowledge of theatre etiquette and wider hospital policies relating to interaction withindustry representatives
Experience in clinical or technical interactio nwith health care professionals and patient
German languageand business English language skills
Localized in the working territory (German part of Switzerland)
Proven ability to operate in a matrix environment and work effectively with salesmanagement, customers and across geographic and organizational boundaries.
Proven ability to effectively communicate (written and verbal) at all levels in anorganization and with diverse groups.
Ensures the customer is comfortable and confident to perform the procedure and isviewed as a trusted source of information to actively engages and coordinates pre-caseplanning with the procedure teams
Demonstrates ability to successfully apply knowledge and educate customers onMedtronic offerings and programming skills required to support cases
Able to troubleshoot difficult cases with confidence
Demonstrates strong core clinical competencies (recommended guidelines, diseasestate, anatomy, therapy area, current treatment methods, patient selection) and canread, understand and present clinical studies to external and internal customers.
Leverages product benefit insights, product specification, marketing strategy and clinicalevidence in interactions with customers within a competitiveenvironment. Knows and understands clinical evidence related to competitor products and is able tocompare against Medtronic offerings leverage Medtronic marketing campaign
Actively supports sales reps and manages inventory and ensures availability of productsfor upcoming procedures, and timely manages billing and other related admintasks
Actively engages and coordinates pre-case planning with the procedure teams,discusses treatment options and helps with device selection based on clinical evidences,access strategy etc. (activities depend on products carried and therefore not all arerelevant)
Appropriately usage of the CRM tools.(SFDC-MMX)
Qualifies opportunities that emerge during customer interactions (e.g., dissatisfactionwith current products, availability of budget etc.)
Demonstrates integrity and respect to peers and customer
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
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