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NTT America Solutions, Inc. Technical Architect - Enterprise Network Operations in Mumbai, India

Want to be a part of our team?

Bachelor in Engineering - Computers/Electronics/Communication or related field

• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant

technology experience

Minimum 12 years of progressive, relevant experience and proven capability to

work in a complex network environment

RESPONSIBILITIES

• Engineers who have a passion for providing outstanding customer service.

• 24x7 support of Enterprise Networks of large global clients that have a distributed

LAN/Wireless/DDI setup

• Will be a part of a team of who are responsible for handling (switching/wireless/DDI)

network operational/problem management issues.

• Ticket resolution - work and resolve trouble tickets, handle ticket escalation

• Queue Management - monitor ticket queue, ensure assignment/resolution and

closure

• Create Method Of Procedure and/or Standard Operating Procedure document

• Plan and execute Change Management processes

• Performance Tuning of network devices and create Service Improvement Plans

• Plan and perform firmware upgrade

• Work with hardware/software vendors to resolve problems

• Train and mentor juniors

• Act as an SME SPOC for certain network products

• Interface with customer on calls and lead technical meetings

• Assist in Root Cause Analysis (RCA)

• Provide technical inputs for weekly/monthly customer service review reports

Working at NTT

1.1.2 PRE-REQUISITES

• Technical expertise on all or either of the following platform

o Cisco catalyst and Nexus switching and wireless

o Arista switching

o HP/Aruba switching and wireless

o Meraki switching and wireless

o Mist wireless

o Infoblox DDI

• Conceptually strong in the following switching and wireless technology

o HSRP/VRRP

o STP/VTP

o VSS/VPC

o Ether-Channels, Stacking of switches (IRF, Cisco Stack)

o Stand-alone AP, IAP, Flex-connects, Wireless bridge

1.1.3 RESPONSIBILITIES

• Engineers who have a passion for providing outstanding customer service.

• 24x7 support of Enterprise Networks of large global clients that have a distributed

LAN/Wireless/DDI setup

• Will be a part of a team of who are responsible for handling (switching/wireless/DDI)

network operational/problem management issues.

• Ticket resolution - work and resolve trouble tickets, handle ticket escalation

• Queue Management - monitor ticket queue, ensure assignment/resolution and

closure

• Create Method Of Procedure and/or Standard Operating Procedure document

• Plan and execute Change Management processes

• Performance Tuning of network devices and create Service Improvement Plans

• Plan and perform firmware upgrade

• Work with hardware/software vendors to resolve problems

• Train and mentor juniors

• Act as an SME SPOC for certain network products

• Interface with customer on calls and lead technical meetings

• Assist in Root Cause Analysis (RCA)

• Provide technical inputs for weekly/monthly customer service review reports

1.1.4 TRAINING AND CERTIFICATION

• Cisco certification and DDi/Aruba /Juniper certification will be added advantage

1.1.5 EXPERIENCE

• Minimum 12 years of progressive, relevant experience and proven capability to

work in a complex network environment

1.1.6 EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field

• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant

technology experience

1.1.7 OTHER SKILLS

• Good communication skills - written as well as verbal

• Passion to work on core technology platform

• ITIL process awareness

What will make you a good fit for the role?

Why Join NTT Global Networks

NTT Global Networks, a business division of NTT Ltd., is a leader in software-defined managed network services for global enterprises focused on providing end-to-end connectivity and unmatched customer support. Our global expertise and network reach include the world’s largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network solution that empowers their digital transformation efforts, achieving true business outcomes.

We offer the full lifecycle of design, delivery, and ongoing management, with an extensive services suite including:

• Managed SD-WAN helps enterprises optimize their global networks in terms of performance and cost.

• Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business.

• Managed Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and Web traffic without investing in technology or infrastructure.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

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