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Bachelor in Engineering - Computers/Electronics/Communication or related field

• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant

technology experience

Minimum 12 years of progressive, relevant experience and proven capability to

work in a complex network environment

RESPONSIBILITIES

• Engineers who have a passion for providing outstanding customer service.

• 24x7 support of Enterprise Networks of large global clients that have a distributed

LAN/Wireless/DDI setup

• Will be a part of a team of who are responsible for handling (switching/wireless/DDI)

network operational/problem management issues.

• Ticket resolution - work and resolve trouble tickets, handle ticket escalation

• Queue Management - monitor ticket queue, ensure assignment/resolution and

closure

• Create Method Of Procedure and/or Standard Operating Procedure document

• Plan and execute Change Management processes

• Performance Tuning of network devices and create Service Improvement Plans

• Plan and perform firmware upgrade

• Work with hardware/software vendors to resolve problems

• Train and mentor juniors

• Act as an SME SPOC for certain network products

• Interface with customer on calls and lead technical meetings

• Assist in Root Cause Analysis (RCA)

• Provide technical inputs for weekly/monthly customer service review reports

Working at NTT

1.1.2 PRE-REQUISITES

• Technical expertise on all or either of the following platform

o Cisco catalyst and Nexus switching and wireless

o Arista switching

o HP/Aruba switching and wireless

o Meraki switching and wireless

o Mist wireless

o Infoblox DDI

• Conceptually strong in the following switching and wireless technology

o HSRP/VRRP

o STP/VTP

o VSS/VPC

o Ether-Channels, Stacking of switches (IRF, Cisco Stack)

o Stand-alone AP, IAP, Flex-connects, Wireless bridge

1.1.3 RESPONSIBILITIES

• Engineers who have a passion for providing outstanding customer service.

• 24x7 support of Enterprise Networks of large global clients that have a distributed

LAN/Wireless/DDI setup

• Will be a part of a team of who are responsible for handling (switching/wireless/DDI)

network operational/problem management issues.

• Ticket resolution - work and resolve trouble tickets, handle ticket escalation

• Queue Management - monitor ticket queue, ensure assignment/resolution and

closure

• Create Method Of Procedure and/or Standard Operating Procedure document

• Plan and execute Change Management processes

• Performance Tuning of network devices and create Service Improvement Plans

• Plan and perform firmware upgrade

• Work with hardware/software vendors to resolve problems

• Train and mentor juniors

• Act as an SME SPOC for certain network products

• Interface with customer on calls and lead technical meetings

• Assist in Root Cause Analysis (RCA)

• Provide technical inputs for weekly/monthly customer service review reports

1.1.4 TRAINING AND CERTIFICATION

• Cisco certification and DDi/Aruba /Juniper certification will be added advantage

1.1.5 EXPERIENCE

• Minimum 12 years of progressive, relevant experience and proven capability to

work in a complex network environment

1.1.6 EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field

• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant

technology experience

1.1.7 OTHER SKILLS

• Good communication skills - written as well as verbal

• Passion to work on core technology platform

• ITIL process awareness

What will make you a good fit for the role?

Why Join NTT Global Networks

NTT Global Networks, a business division of NTT Ltd., is a leader in software-defined managed network services for global enterprises focused on providing end-to-end connectivity and unmatched customer support. Our global expertise and network reach include the world’s largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network solution that empowers their digital transformation efforts, achieving true business outcomes.

We offer the full lifecycle of design, delivery, and ongoing management, with an extensive services suite including:

• Managed SD-WAN helps enterprises optimize their global networks in terms of performance and cost.

• Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business.

• Managed Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and Web traffic without investing in technology or infrastructure.