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Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis, while constantly achieving the highest levels of customer satisfaction is essential. A Bachelors degree in Computer Science, Engineering or equivalent experience is preferred with two years related experience.

Responsibilities

Detailed Job Description

• Minimum 7 years of experience in Oracle Identity and Access Management administration

• Resource should have development knowledge on Event Handers and Schedulers (as customer had lot of work there).

• Resource should have good SQL knowledge (as customer had lot of customer reports in BI).

• Resource should have good Java hands on (as development is based on java in OIM API).

• Resource should have connector and adaptor development hands on (as more connector enhancements are in pipe line).

• Resource should have basic ADF customization hands on.

• Resource should have hands on in RAC analysis for bugs in OIM.

• Resource should have SOA workflow development hands on.

• Resource should have worked in 12cps3/ps4 version of OIM.

• Responsible for installation, upgrade, configuration, troubleshooting, and ongoing maintenance of Oracle Identity and Access Management on UNIX/Linux environment.

• Demonstrated expertise with trouble shooting Oracle Access Manager, Oracle Identity Manager and Oracle Unified Directory/Oracle Internet Directory on Unix/Windows systems.

• Experience in documenting standard operating procedures (SOP) and work instruction (WI) to perform pre and post production support activities

• Resolves problems with IDM in the production environments. Analyzes the incidents and changes to ensure that they efficiently use IDM suits and recommends appropriate changes as necessary.

• Understanding of Enterprise directory architecture and design including directory schema, namespace and replication topology experience

• Experience preferred in the following areas: Role Based Access Control, User Reconciliation, Web Single Sign-on, Federated Identity , Connectors

• Experience in JDBC, well versed with API, Web Services and JNDI

• Experience preferred in Java development for OIM Adaptor configuration

• Knowledge with federated identity and web services security concepts such as SAML, WS-Federation and WS-Security a plus

• Analyzes the need for system back up, security, restart and recovery, balancing and controls; recommends approaches for meeting these needs.

• Knowledge on Performance tuning of OIM, OAM, OUD/OID, WLS,OHS

• Ensure that service level objectives are delivered and meet stakeholder expectations for quality.

• Must be able to manage project task execution independently and get all associated team members to deliver their tasks on time, both with and without direct authority.

• Must be self-motivated, work independently or as part of a team, able to learn quickly, meet deadlines and demonstrate problem solving skills.

• Able to provide 24x7 shift support as assigned.

• Demonstrated ability to perform competently under pressure, handling interruptions and changes without losing productivity.

SKILLS:

• Identity Manager

• Access Manager

• Entitlements Server

• Enterprise SSO

• Adaptive Access Manager

• Identity Federation

• Internet Directory; Directory Server; Oracle Virtual Directory

• WebLogic Server

• IDCS (Identity Cloud Service) and CASB

• Experience in Oracle Cloud Infrastructure and other Cloud platforms

• Experience in development of OIM customisations

• Experience in integration with Applications and other Oracle products

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer