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Your day at NTT DATA

The Senior Manager, Business Operations is a senior management role, responsible for overseeing the day-to-day administrative, financial, people and procedural activities within a business area / division within the organization.

This role leads efforts to develop and improve through efficient and effective integrated processes, implementing common management processes/services to leverage organizational resources.

This role directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets and typically acts as a point of contact or gatekeeper between Senior Management and employees.

The Senior Manager, Business Operations is responsible for ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the organization whilst fostering a collaborative and innovative team culture focused on operational excellence.

What you'll be doing

Key Responsibilities:

• Establishes and optimizes day-to-day operational activities, including revenue and sales growth, expense, cost and margin control and monthly, quarterly and annual financial goal management.

• Leads efforts to develop and improve through efficient and effective integrated processes, implementing common management processes/services to leverage organizational resources.

• Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets.

• Manages and oversees the day-to-day operations to meet budget and other financial goals.

• Supports with development and implementation of a system to track and report on the progress of strategic plan implementation.

• Ensures that all department heads are fully informed of the operational objectives of the business.

• Participates in the design and development of operational processes, policies and improvements related to these processes for each department in their domain.

• Ensures that operational activities comply with organizational requirements for quality management, legal stipulations and general duty of care.

• Advises the management team and/or department heads on key planning issues and make recommendations on important business decisions.

• Facilitates regular meetings with department heads to ensure that operational objectives are achieved.

• Implements all tactical human resource procedures, managing and leading team(s), setting goals and managing performance accordingly.

Knowledge and Attributes:

• Leadership skills with creative and financial acumen coupled with strong business intellect necessary for taking the business to the next level.

• Extended ability at interpersonal and communication skills, both verbally and written.

• Extended business acumen, financial expertise, and strategic planning skills.

• Extended problem-solving skills.

• Ability to collaborate with senior leadership at a strategic and tactical level.

• Ability to understand new issues quickly and make wise decisions.

• Ability to work under pressure, plan personal workload effectively and delegate.

• Ability to inspire and move a cross-functional team towards a unified direction with a common vision.

• Extended knowledge of big data analysis and performance/operation metrics.

• Extended understanding of business functions such as HR, Finance, marketing, etc.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Business Administration or a related field.

Required Experience:

• Extended experience gained within a similar senior leadership role preferably within a similar global organization.

• Extended hands-on experience in strategic planning, and business operations.

• Extended leadership skills with excellent work ethic.

• Extended experience with successfully managing budgets.

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Workplace type :

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.